2,778 Texas Used Car Service Centers

BUY IT HERE ... SERVICE IT ELSEWHERE. Overall, it's a... - Jewopaho

BUY IT HERE ... SERVICE IT ELSEWHERE. Overall, it's a mixed bag. The sales experience was outstanding ... professional, low-key, with no pressure whatsoever. Service is another matter. I purchased a 2008 Mercury Mariner Premier Voga with 21000 miles. It's a limited luxury edition which I'd been seeking. In just over two weeks, it's been to the dealership four times, all for matters which should have been resolved before the car even hit the lot. A known issue with the a/c was repaired promptly. The front tires were a bit worn, and our agreement for me to purchase two new ones at dealer cost almost blew up when they tried to charge me full retail. Only the general manager's intervention rectified this. There is a very audible rattle coming from the driver's side door, and three trips to Southwest have yet to correct it. For some reason, they try these quick fixes (adjust this, lubricate that), when it's clear that the door panel needs to be removed, so that the cause may be located. The vehicle is still under factory warranty, so there shouldn't be an issue. I'm about to make my fourth trip, being without the car for yet another day ... it spends so much time there, it's as if I never bought it. If they don't get it right this time, I'll just take it to a dealer who will. In any event, Southwest will not be servicing it. I'm really disappointed. Despite these matters (again, nothing that couldn't have been rectified with just a little care) I really like the vehicle. The buying process was seamless ... got an excellent deal (and believe me, I did my homework). If only the same attention to detail were paid to service. I get the feeling that the car wasn't thoroughly checked out (you know, those 1000 point inspections) before being offered for sale. It was purchased at Southwest, and was only on the road for just over a year. Oh ... one more thing. They don't even provide a full tank of gas ... that's reserved for "certified" vehicles ... how cheezy! In a matter of a couple of weeks, Southwest both gained and lost a customer ... pretty sad. « Hide

Particular Find - Craig & Brandy

My wife wanted a particular make and model that this dealer didn't have on the lot. Shannon was our sales lady warm and friendly personality almost like we've known her for years. She was persistent and attentive to what my wife wanted all the way til we found it. I highly recommend this dealer they treated us very well in all aspects they will have my future business.

Friendly staff Honda of Lake Jackson - Turtlesrule:)

I went to Honda for my first oil change, and was greeted by Ryan Hall. After talking with him a few minutes he instructed me that it would be 45 minute wait, and it was exactly 45 minutes. Keep up the great work guys!

I have been driving Hondas for almost 27 years. - MyhondaJackie

I have been driving Hondas for almost 27 years. I'm aware of mechanical issues that can happen, regular maintenance that should be done, etc. I had never used this dealership until recently. I acquired an old Pilot, and decided to try them out with an oil change. From previous experiences, I won't go anywhere else for that service, but a Honda dealership. I get treated just like any other customer, even though my car isn't as shiny and new. I like the inspections and reminders they go over for service. It's not a hard sell, like you might find with other convenient places. Connor and Greg B. have been most helpful with all my questions and service needs. Both were informative on how I can save on some needed maintenance. Both went out of their way--Conner with providing me carfax to determine current service needs and quotes, and Greg going above and beyond with loaner options, and his service, and ideas to save money. The dealership was busy both times those men helped me, and they were patient and kind, never rushed me, nor did they exhibit anything other than superior service. Thank you!!!!

Great place Chris and the techs always take care of me - Darkhorse731

Great place Chris and the techs always take care of me even though I don't drive a lincoln they treat my F250 like one always cleaned up after a service and always explained as to what maintenance I need next thanks guys for treating me like family!!! Go frogs!!!