AWFUL. - patrickschramm
AWFUL. Avoid this place.
My recent experience with this Vanguard VW, Austin Texas. Burnet Road.
Recall service was thoroughly disappointing - communication breakdowns at every step, being shuffled between multiple representatives without accountability, missed deadlines without notification, and questionable repair assessments that contradicted previous service reports. Kept hostage on a tire problem. Throughout the entire process, I was left feeling undervalued and frustrated by the lack of transparency and professionalism. I strongly recommend considering Onion Creek VW instead, as several friends have praised their clear communication, consistent service quality, and respectful customer care - qualities that were noticeably absent during my experience here.
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