Vandergriff Chevrolet

I would strongly discourage anyone from doing business with Vanderggriff Chevrolet's service department. I took my 2024 Chevy Traverse in under the factory warranty because I was told it needed transmi with Vanderggriff Chevrolet's service department. I took my 2024 Chevy Traverse in under the factory warranty because I was told it needed transmission-related repairs. The dealership kept my vehicle for approximately six weeks. During that time, I was repeatedly told the delay was because they were waiting on a transmission part. After about a week, they finally provided me with a loaner vehicle. Before taking the loaner, I was required to sign paperwork stating that I would be financially responsible for any damage that occurred while it was in my possession. When my Traverse was finally returned to me it was filthy, I was shocked to find it had hail damage that it did not have when I dropped it off. The dealership has refused to accept any responsibility for the damage, despite expecting customers to be responsible for any damage to their loaner vehicles. To make matters even more concerning, the repair paperwork I received does not appear to match what I was told during those six weeks. I was repeatedly told they were waiting on a transmission part, but the final repair order indicates the repair involved tightening a loose bolt that was causing a leak. I still have unanswered questions about why my vehicle was kept for so long if that was the actual repair. The lack of communication, the inconsistency between what I was told and what was documented, and the refusal to take responsibility for damage that occurred while my vehicle was in their possession have completely destroyed my confidence in this dealership. If you're considering having your vehicle serviced here, I recommend asking for detailed written updates and thoroughly documenting your vehicle's condition before leaving it with them. More

Billy was fantastic. Honest, communicative, and professional. 5 stars! Would highly recommend him and his team in the future! Honest, communicative, and professional. 5 stars! Would highly recommend him and his team in the future! More

Came in to get my tire repaired & the technician did a good job. Thank You Damien for assisting me me & being a true professional!! Kudos to you Sir!! good job. Thank You Damien for assisting me me & being a true professional!! Kudos to you Sir!! More

Never had an issue at this place, they always take care of whatever problems I go in with in a timely manner of whatever problems I go in with in a timely manner More

Friendly and fast service. Came from another dealership in the area with a bad experience, so this was a breath of fresh air. Came from another dealership in the area with a bad experience, so this was a breath of fresh air. More

Much improved over previous ratings as it pertains to the service department itself. It’s obvious much needed major changes have been made. Billy Gonzalez was courteous, personable, and helpful. Because of p service department itself. It’s obvious much needed major changes have been made. Billy Gonzalez was courteous, personable, and helpful. Because of previous encounters, I had decided not to return to this dealership. More

Krystal, our service advisor was quick to identify the issue with our truck. I was nervous about it due to a lengthy repair time on a previous truck, but she stayed on top of it and pushed it thru. The is issue with our truck. I was nervous about it due to a lengthy repair time on a previous truck, but she stayed on top of it and pushed it thru. The issue was electrical and it was quickly repaired once the part was received. More

Damien is the best. He took care of the service for my Trax. He was on point on what needed to be completed. Thank you so much. I’ve been a customer of this dealersh He took care of the service for my Trax. He was on point on what needed to be completed. Thank you so much. I’ve been a customer of this dealership for well over 20 years and Damien is the best! More

Dropped off my 2024 Corvette for the recommended 7,500 transmission filter replacement. Billy was quick to get me into the system, gave me a realistic timeframe of when it would be completed and arranged transmission filter replacement. Billy was quick to get me into the system, gave me a realistic timeframe of when it would be completed and arranged a Lyft ride for me to get home. The experience was smooth and I would definitely recommend. More

Vandergriff Chevrolet service department is very good. I took my car in for an oil change, and they recommended other things that needed done. I chose whether or not to have them done. I dropped off my c I took my car in for an oil change, and they recommended other things that needed done. I chose whether or not to have them done. I dropped off my car in the morning, and they got me a free Lyft ride home, and then another ride back when my car was ready (before noon). The staff is very friendly, and I liked the Christian music that was playing inside the dealership. More