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Vandergriff Chevrolet - Service Center

Arlington, TX

3.9
89 Lifetime Reviews Review Dealership

89 Reviews of Vandergriff Chevrolet - Service Center

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February 11, 2021

"MJ in the service department will always be my go to guy...."

- Brittanibailey

MJ in the service department will always be my go to guy. He was exceptional from the time I spoke with him, to the time I picked up my vehicle. He answered all questions, put me in a loaner vehicle and kept me up to date

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Recommend Dealer
Yes
Employees Worked With
Michael Joyner
Feb 12, 2021 -

Vandergriff Chevrolet responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 05, 2021

"It did take awhile to get my issue resolved but they..."

- Happy

It did take awhile to get my issue resolved but they stayed in contact and were always friendly. They did what they said they would

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Recommend Dealer
Yes
Employees Worked With
Paul Jennings
Feb 08, 2021 -

Vandergriff Chevrolet responded

Thank you for your feedback!

February 05, 2021

"Great place to buy and have your vehicle serviced...."

- Dave

Great place to buy and have your vehicle serviced. Friendly sales people and Great service department make taking care of your purchase a great lifetime experience

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Joiner
Feb 08, 2021 -

Vandergriff Chevrolet responded

Thank you for your positive review!

February 04, 2021

"Service was fast and as always fixed my problem first..."

- billy185500

Service was fast and as always fixed my problem first time. I highly recommend this place. Very professional and extremely knowledgeable. And everyone is always so helpful

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Recommend Dealer
Yes
Employees Worked With
Randy Watts
Feb 08, 2021 -

Vandergriff Chevrolet responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 02, 2021

"Cody did a fantastic job of taking care of me . In and..."

- hiwaytoons

Cody did a fantastic job of taking care of me . In and out very quickly. Glad I bought my truck he and bring it back for serving here.

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Recommend Dealer
Yes
Employees Worked With
Cody Kwiatkowski
Feb 03, 2021 -

Vandergriff Chevrolet responded

Thank you for your positive feedback, from all of us here at Vandergriff Chevrolet!

February 02, 2021

"This dealership is a joke. Our family has spent well..."

- danielleray9123

This dealership is a joke. Our family has spent well over a hundred thousand dollars here and we will not spend another penny. They do not abide by their warranties even when given proof of invoice and signed contracts. I will never recommend this dealership to anyone!!!

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Recommend Dealer
No
Employees Worked With
No one was willing to work with us
February 01, 2021

"Best experience I’ve encountered at any dealership. Would..."

- Aaronrf1

Best experience I’ve encountered at any dealership. Would recommend to anyone. Service was great, people were kind and friendly especially the service department. Definitely will keep coming for services.

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Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 03, 2021 -

Vandergriff Chevrolet responded

Thank you for your positive feedback!

December 07, 2020

"I am writing to say thank you to Michael “Junior” Johnson..."

- AjaxAxe32

I am writing to say thank you to Michael “Junior” Johnson for taking great care of everything in regards to my truck. I am in year 2 of ownership and have taken my truck to Vandergriff for every service. Service reps like him and the dealership’s commitment to the best customer service are the reason I recommend Vandergriff Chevrolet to everyone I know.

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Recommend Dealer
Yes
Employees Worked With
Michael “Junior” Johnson
Dec 08, 2020 -

Vandergriff Chevrolet responded

Thank you for your positive review!

July 28, 2020

"I recently called to setup an appointment to bring my car..."

- c_lynn07

I recently called to setup an appointment to bring my car to receive a diagnostic, as something was wrong with my AC. When I called I was told not to make an appointment, just bring it. My husband dropped my car off on Friday and was told that no one will be able to look at it until the following Friday. I asked my husband if there was anything that they could do, because we would be out of a car for a week before they would even begin to fix it. We called our warranty company and were told that they couldn’t do anything for us because they had to have the diagnostic run first. I called back on Saturday to see if there was anything that could be done or if a loaner could be provided, because I have kids and work and I just can’t be without my car for that long. I was told that the only way I could get a loaner car is if my car doesn’t work and that is the store policy. I was also told that I could just take it somewhere else, which I did. I had to pick up my car and take it to another dealership. The other dealership was able to get my diagnostic run on Monday and my car is ready for pick up today, Tuesday. When I picked up my car from Vandegriff, Paul Jennings had the unmitigated gall to ask my husband and I to leave a 5 star review, although no work was done on our car and we had to take it to another dealership. I wish I would have purchased my vehicle from another dealership and I am sorely disappointed in the treatment, or lack thereof, that I received.

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Recommend Dealer
No
Employees Worked With
Paul Jennings
Aug 13, 2020 -

Vandergriff Chevrolet responded

Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Charlie Pace, our Service Director, at 817-299-2362 or Cpace02@vtaig.com to discuss what we can do to help.

May 19, 2020

"I had my car serviced today for a tire rotation and oil..."

- lrj3765

I had my car serviced today for a tire rotation and oil change, although the technician was very friendly and nice I felt rather perplexed and sad seeing so many people not wearing mask and not practicing social distancing. None of the technicians had on mask or gloves and were all walking around like it was a normal day. I asked if my car would be disinfected once they where done and I was offered a disinfectant service for $60. This made me uncomfortable because they would be driving my car with no protective gear on. I had rubbing alcohol in a spray bottle that I brought from home. Once I received my car back I sprayed it down as much as I could and took wipes to wipe down my steering wheel. However I was very disappointed in the lack of precautionary measures that were taken and most likely will not return unless they improve on their caution of the Covid 19.

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Recommend Dealer
No
Employees Worked With
Forgot His Name
Jun 05, 2020 -

Vandergriff Chevrolet responded

Hello, we see in our records that you have been in contact with our Service Director, Charlie Pace, about this situation. We thank you for taking the time to discuss your concerns in greater detail. We assure you that the health and safety of our customers and staff are our top priorities, and we are following all CDC, state, and local guidelines. Mr. Pace has implemented a few changes to the store's processes on Sanitizing vehicles and employee PPE. If there is anything more that we can do to address your comments please feel free to reach out once more to Charlie Pace.

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