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Eli is wonderful to work with. This is the fourth car we... - Beatriz
Eli is wonderful to work with. This is the fourth car we buy from him. He has always been very professional, courteous and caring. We will keep coming back!
Do not buy or trade in your vechile here. I bought a... - sixball8
Do not buy or trade in your vechile here. I bought a used car here on December 13, 2008 and traded in my vechile. I had no intentions of trading in my truck, just looking for something with better gas mileage. They said with my credit I wouldnt be able to get financing unless I traded my vechile. So I did, big mistake. They have my vechile and have yet to pay it off. It is now 4 months later and its the same story... let me tranfer you.... that mailbox is full and can't except any new messages, push 0 to speak with an operator, you push 0 and its says you have dialed the wrong extension and hangs up. The advertisment playing while you are hold when you call back is a lie. I have sent a complaint to the attorney general and we will see what happens. A lawsuit needs to be filed against this dealership.
During the spring of '03 I took my '02 Sukuki XL-7 in for... - runninghorn65
During the spring of '03 I took my '02 Sukuki XL-7 in for warranty work. The transfer case had begun to leak oil. I had also been hearing the timing chain rattle during a 'cold start'. I had been reading on a discussion board that there was a problem with a tensioner, and it was prone to fail. So I requested that they take a look (or listen) at the tensioner. When I called to check on the vehicle they informed me that the gasket was leaking on the timing chain cover, along with the oil filter, and needed to be replaced, all of which would be covered by the 3/36000 warranty. So I told them to go ahead and do the job, but if they were to replace the oil they were to use Mobil 1 synthetic oil ONLY, since it was all I had been running in my vehicle since it had 9K miles on it. When I picked my XL-7 up I was told that there wasn't anything wrong with my timing chain tensioner. By the way, I find it hard to believe that my "oil filter was leaking", since I've replaced hundreds of oil filters in my life and have never had one leak a DROP! But if they wanted to replace it under warranty....so be it. When I looked at the receipt I noticed that they had replaced the oil with regular Valvoline. I asked the service manager if that were correct and he said "yes". So I requested to see the work order and there it was "Use Mobil 1 5W-30 only". All he could say was "We're sorry". So I drove straight to Oreilly and spent my own money on an oil change that shouldn't have been needed. The very next morning when we started the vehicle (cold) I could faintly hear the tapping of the timing chain. I called the dealer to tell him that I still heard it and he told me that it was probably due to the switch to Valvoline from Mobil 1. I'm not stupid, but I thought I'd give it a little time anyway. For the next couple of months the noise would come and go. When the vehicle had 33K miles on it we left on a trip across the Southwest. We drove the vehicle 3400 miles through New Mexico, Arizona, Nevada, Utah, and Colorado. During the trip the chain started to get louder and louder. When we returned home contacted the service dept. again, and was told to bring it in for them to check it out. This time they agreed that there was a problem with the tensioner. Only it was going to cost me approx. $1500 to fix it since the vehilce had barely gone over 36K miles. I presented the manager with the work orders that showed my concern about this problem. Then I refreshed his memory about our phone conversations. I also told him that we had just returned from a very long road trip and hadn't had an opportunity to bring it in for service. None of this seemed to matter. He directed my complaint to the district manager (I don't recall his name) who wasn't very sympathetic at all. He said that they would pay for the parts, but I would still have to pay nearly $1000 for the labor. This man was very rude and unproffesional. I then contacted the Suzuki dealership in Waco, which is actually a few miles closer to my home, to see if they could help me out. After explaining the situation to the service manager he agreed that they should pay to replace the tensioner. So he said that I should contact HIS district manager with my problem. As is so happens, IT WAS THE SAME GUY!!!!
This all happened more than 2 years ago. Yet it still burns me up to think about it. I decided to drive the piece of junk (Actually it's a great vehicle, it just makes me think about the service dept.) until it fell apart. Well, we've got 85K miles on it now and the timing chain has just recently begun to get louder.
There are so many reasons why Suzuki should stand behind their product in this instance. But what can you do? Sometimes a few idiots can ruin the product with their actions.
Blooming Grove, TX.
Visited Cleo Bay during blitz event on a Monday. The... - deceived2010
Visited Cleo Bay during blitz event on a Monday. The salesman told me it was the last night and they would do anything to sell the car he showed me. He also said he was brought in from out of town to help and he did this regularly for the dealership. He and his partner (also from out of town) told me several things that turned out to be not true. First - city/hwy mileage on used car has not come close to what salesman reported it would perform. Second - salesman said he would be at dealership until that Friday; went back to dealership the following night and was told by manager that the two had left Monday night after dealership closed. Third - I was provided $ amount for trade-in & in separate conversation when negotiating price down on purchased car I was told DEALERSHIP was going to give me money to "help" me make payments for several months. I specifically questioned "giving" me money and was told yes dealership was giving me money. Their way of "giving" me money was to give me money for my trade-in. VERY DECEPTIVE. When this was revealed to manager after salesman fled town, the manager informed me they did not work for him, they were provided by a company who provides sales people for blitz type events. He said he could not control what they said and since they were gone he could not talk to them about this situation and only had my word on what was said. My point - they were here representing Cleo Bay and their so called promises should be followed through.
The partner ("closer") was very put out when I called someone to check blue book value of the used car for sale. After manager heard my experience, he asked me "didn't the deal sound too good to be true".....my response was normally yes it would, but when the salesman says they have to sell the car and will do anything to make the sale since it was the last night, no it didn't occur to me they would lie.
The manager did say he would contact the company who provided the salesman & partner and provide my feedback on the two gentelman. In addition, he was able to get me some of the money the salesman said the dealership would give me towards my payments for several months; it wasn't the full amount or even half the amount, but it was some.
SERVICE DEPT. BAD - Not_Happy
“DON'T BRING YOUR CAR IN FOR ANY TYPE OF SERVICE FROM THIS USED CAR LOT OR EVEN PURCHASE ONE THERE...BETTER YET, JUST STAY AWAY FROM THEM.”
Suzuki USA has gone out of business in North America....Wonder why? Let me enlighten you. Lets start with my car...a 2007 Suzuki XL-7. The XL-7 was only made for 3 years. Suzuki was in collaboration with GM on this vehicle and built the drive train and other components for this car. It turns out there was a major defect in the engine where the heads and timing chains were going out starting about 45K-60K miles. Because the parts had to replaced with OEM parts (the only ones available), they were destined to go out again since they all had the same manufacturing defect. None the less, the production on this car was halted after 3 years and Suzuki USA pulled out in 2012. Guess why?
Now with that said, let’s talk about Expo Suzuki (aka Kingwood Suzuki... who cannot be a Suzuki dealer since Suzuki does not sell cars in North America). My car, a Suzuki XL-7 with 130,000 started to experience the problem as noted above. I had the timing chains professionally replaced, but it did not solve the problem. The car was still running pretty good but I brought it to Expo (because they had Suzuki repair experience) so they could assess the camshafts. Now remember, the car was running OK at the time I brought it to Expo/Kingwood Suzuki. I was informed that one of the heads would need to be replaced with a cost of approx. $3500-$4000 for just one head since the head was not capable of being repaired for this type of damage but needed to be replaced. Also remember, there was another one that could also fail.
OK, here comes the good part....I declined the service and told the service mgr. to reassemble the car as it was not worth this cost. The service mgr called me and said the car was ready..."and by the way, you now have another problem...your car will overheat and the AC will not work....we can fix that for another $300-$400 additional cost". So, who do you think caused this problem....not happening before Expo/Kingwood Suzuki took the car in for a diagnosis. They caused this and did not want to admit it as it was going to cost them for the repair.
I picked up the car and barely made it back home. Since I declined this major repair, the service dept, in my opinion, just decided to go ahead and KILL this engine since they were not going to make any more money off of me. I had to sell this car, for a tremendous loss, to a car wholesaler as both Suzuki USA and Kingwood Suzuki (or whatever they are calling themselves this week) have now put an end to this car for me. Or otherwise, Kingwood Suzuki but the nails in the coffin and cost me a lot of money.
DON'T BRING YOUR CAR IN FOR ANY TYPE OF SERVICE FROM THIS USED CAR LOT (BECAUSE THAT IS WHAT THEY REALLY ARE) OR EVEN PURCHASE ONE THERE...BETTER YET, JUST STAY AWAY FROM THEM.
Would not honor a Suzuki Factory Warranty. This Suzuki... - 56863
Would not honor a Suzuki Factory Warranty. This Suzuki Forenza with 80,000 miles blew up the engine because of defective factory parts.
NEVER BUY A SUZUKI!
I was told that I was approved by the sales rep. - ILM1976
I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.
So let me share our customer service experience at Viva... - wbayne01
So let me share our customer service experience at Viva Suzuki.
I purchased a used 2008 Suzuki XL7, and was told it had a transferrable warranty left on my purchase. When I was having check engine lights coming on, I took it to a local Chevy dealership because we didn't have a Suzuki dealership local. I was in the process of retiring from the military and moving to Arizona. The Chevy dealership called and said they were not able to repair the vehicle because they didn't have the correct tools. They asked if we would give them permission to take it to Viva Suzuki because we were already out of state. We did and then that is when the saga really begins. This was Dec 31st 2012. (remember it has a 100K 8 year transferrable warranty) On 4 Jan 2013, I called to confirm they received my car, I was told yes and that it will all be covered under the warranty and I had nothing to worry about.... I was concerned because I heard Suzuki was filing bankruptcy but Viva's web-site said the same thing so good news for me. I then provided my contact information as the owner and requested all contact go through me directly, rather then the Chevy dealership who dropped it off?!?!? I had waited about two weeks and called again, I was told well... We have been running on short manning due to the holidays and the weather has caused employees to call in..... Okay, now what's going on with my repairs?... oh, well we left messages with the company that brought us the car as they are our "true customer", I reminded Mike (the service customer rep for my car) that I had called earlier and request that I be contacted..... Mike said, fine what I need now is the maintenance records for your car because my engine has sludge. Since I knew we had done all the required maintenance needed and then some, I told him I can provide the records for the last 18 months, as that is how long I have owned the car. Mike said that will do. As requested, I provided 3 oil change records. Then waited about another week, I had not heard anything back so yet again, I called them, none too happy... Mike said.... I don't understand why you might be upset. (remember I was told the first time I called all would be taken care of, and Mike told me all he need was the maintenance records while I owned the car). Then Mike told me he would call me back as soon as he heard something from Suzuki as they were waiting for warranty approval. Still not hearing from them, yet again, I called my extended warranty company to see if they could aid with my repairs. In my opinion, Mike and the service department led both Suzuki and my warranty company to believe it was a owners problem and not a warranty problem.Google sludge in Suzuki XL-7's...apparently this is a common problem in the Suzuki engine design and they are fully aware of this but take no responsibility... So long story short... After they had my car 5 weeks, it cost me almost $1200.00 in repairs.... Then when I received my car back, I needed to have follow-up maintenance done, every 1000 miles for the first 3 oil changes, as required by Mike. While having this follow-up service done at Pepboys, I asked them to look at the AC (it was not blowing cold air) Pepboys charged me $45.00 to run an electrical diagnostics of the AC system. Pepboys told me the AC compressor Relay switch was "MISSING"... ... I knew my AC was working when I had my car brought to Viva Suzuki, so as any other Red blooded American would do. I called Mike at 8:00 am 4 March, told him what was going on, Mike said let me get your information and I'll get with my Service Manager. So as requested, I gave my contact information.(for the umpteenth time)... Not to my surprise, no call back that day. So this morning, 5 March, at 9:00am I called to talk to the Service Manager. I asked him if he knew I had called the day before. Answer was, no!!! So, I told him the situation, yet again and I got nothing but push back.... so I asked to talk to his boss. I was then asked for my information again and was told he would call me back..... Guess what my friends???... here it is, Viva Suzuki is closed for the day and no call. Bottom line is, I asked for my $11.00 part back and the $45.00 that Pepboys charged me.... $56.00. So let me just say, buyer beware....be very careful when dealing with Viva Suzuki of El Paso and Suzuki as a company..... Suzuki is building Crap. (google law suites against Suzuki Motor Company for the sludge problems) Viva Suzuki of El Paso has the WORST customer service I have ever experienced, and they will steal parts off you vehicle as needed!!!! If you want to contact me I will be more than glad to let you know my frustration.