2,657 Texas Used Car Dealers

Greatly lacking in customer service levels - John C Ezell

We bought a 2011 VW Jetta here in January of 2017. Within a week, the check engine light was coming on, intermittently. We also noticed an oil spot in the driveway that over the next couple of months got worse and worse. The A/C also has almost stopped working, altogether. We took the car to a service provider in Roanoke and they found multiple issues, right away. The oil pan drain plug had only been finger-tightened. This is where the bulk of the oil was coming from. However, they also found another leak stemming from a bad vacuum pump. They found that there was a tear in the front driver's side CV boot. We have a warranty with a $250 deductible but, after all of this, it was obvious that these were issues that were overlooked by the dealership and the mechanic even told us as much. My wife called and spoke with someone in the service department at Truck World/Southwest Kia that agreed that we should not have to pay to have these issues taken care of. So my wife made the long drive to the dealership the next day (today) to get things taken care of, based on this conversation. She was immediately approached with attitude and told that the warranty would have to be used. Despite what the service dept. told us, they simply refused to own up to their short-comings and did not seemed concerned, at all, with providing even decent customer service. They even found a pork rib bone under the engine covers during their diagnosis! They were (allegedly) the last ones that gained access under these covers during inspection before sale. Now we are cornered into coming up with a $250 deductible and over $400 for parts and labor to repair everything not covered by the warranty (A/C is not included in this price). If this was all happening after driving the car 6 months or after considerable mileage, I would not be writing this. All they needed to do was 'the right thing' by their customers. Buyer beware! They obviously have no issue selling a lemon and then turning the other way. Very disappointed and would not recommend Truck World or Southwest Kia to anyone!

DDM Cars is OUTSTANDING when it comes to car quality AND - kvarga1226

DDM Cars is OUTSTANDING when it comes to car quality AND customer service. There was NO hard sell. It was fairly quick, really easy, and just a good vibe. It was BY FAR the best car buying experience I have ever had. HIGHLY recommend!

Outstanding service, always an awesome experience getting... - REHA

Outstanding service, always an awesome experience getting my vehicle service. Cesar Chavez is a great asset to the Demontrond team, always exceeding my expectations. I love my volvo!

The dealers were nice enough, but not completely honest. - dj4096

The dealers were nice enough, but not completely honest. I called ahead about the availability of a car and we scheduled a test drive. However when on the test drive, the car started to make a loud vibrating sound. AJ said that it was not a problem and that sometimes the engine block isn't completely secure. I then noticed that there was a massive split on the steering wheel. I pointed it out to AJ and he laughed it off saying maybe someone hit the horn too hard.

I went to this dealer because they mailed us this lotto... - whittingtontexas

I went to this dealer because they mailed us this lotto like scratch card. So I scratched it and it said I won a $1000 Online Shopping spree. Oh I won it but the jokers (the guy I dealt with didn't think it was important enough to tell me his name!!) that work there wanted to show me some kind of car before they gave me the stupid thing. So I was kind of interested in a Nissan Frontier so I asked if they had one of those and the guy said yes we do but told me that the keys were not on the lot with the truck (The sale they were having was in three locations)., And tried to show me only trucks with keys on the lot with them. Who in the right mind would not keep the keys on the lot with the vehicles?). So I found this Ford Ranger (which I do not like at all)., And asked how much it was, and the guy said "name your price". This may sound good but he said it was a repo and that he would have to look at what the payoff was on it. That's not naming your price. I assume that secretly that if you made an offer and it was not the amount of payoff that they would secretly add however much to the price that was needed to pay it off. And then I said if you don't show me the Frontier right now then I'm leaving.,He completely ignored me and said and here we have this Suzuki Verona (which is not even a truck). And I could tell that it just came out of Hurricane Katrina because it had rust all over the underside of it. And the shopping spree was completely bogus because it will pay for the purchase of the item but you have to use a credit card to pay for shipping and handling. I now will never recommend anyone to this crappy old deteriorating place.

We are very pleased with with this dealership, - Sandyj

We are very pleased with this dealership,Chastity came all the way to Lovington NM to pick us up and took us to Lubbock Texas she was a Awesome person to meet sushi a good sales Person. And we had the best experience we ever had! THANK YOU E AUTO MALL Sandra Youngblood

ED Payne ford Weslaco Tx. - susejlsr

ED Payne ford Weslaco Tx. our van has been there since october first. It show up it was heating, we bought it in that same place on 2017 cash. the inside y happens right in front of the dealership so it was easier to go there. well the invoice for recommended service was of $6295.69, even tho they stated it wasn't overheat but to prevent because some stuff was old/damage. We agreed, Vas was supposed to be don't by Friday 10. Well on Thursday 9 we got a called that they broke a stud that was stuck, so now it increased to a bit more of $7,300. Obviously I asked why were they charging that much for their own mistake. the cost was removed. Spoke to Tony back and forth. After that was don, of course they had to many their money right?, on Friday they magically notice the exhaust needed to be replace, they voice an extra charge of $390. 00 well it went up to over $7500. ( because they had removed the other amount) they couldn't increase on service, so they increased on parts. I called for an updat, now they are keeping my van till the following Thursday. Mind you, this is the van I use for my cerebral palsy son. I'm spending more than expected. seams to feel that John Castillo, with the approval of his Manager Tony, keeps finding something to increase the cost of service, while I struggle between transporting my one and canceling appointments after his surgery. If anything that has need change without need, or charged and not changed and my van have issues in the following year.. I'll make the mentioned above and Edpayne responsible, since the company is letting this type of employees work and do as they pleased. yes, I agreed to the changes trusting them, since is the VAN I use to transport my children. And I want it to be in good condition. But those back and forth finding stuff from morning to evening is very suspicious.

They are awsome! Sabrina was great and took care of us in... - ishiacollette

They are awsome! Sabrina was great and took care of us in less than 35 min and we got the car we wanted a 2005 chrysler 300. Our dwn pmt and monthly notes she worked with, if you want a nice car with no BS, go to GIBBON AUTO!

Buyer Beware!!!! - Arthur

I bought a vehicle from this dealership a year ago and in November 2017 I found out that the vehicle’s odometer had been rolled back 30,000 according to the Carfax report. I traded the vehicle in and now I am trying to cancel the service contract I purchased from the dealer and no one has answered the phone or returned any of my calls for a week now.. PLEASE DO NOT SUPPORT THIS BUSINESS WITH YOUR BUSINESS, buy elsewhere...

Highly Recommend! - Julian O

We are new to area and needed another car. Last one we bought was not that great so we were weary of getting another one in an unknown area. We came across Harper House Auto and took a chance. From the beginning Shane gave us as much info as possible and we felt comfortable dealing with him. When we looked at vehicle he let us know everything about it and that they carefully select the vehicles they buy. It has been over a month now and no issues with the vehicle. We are very happy with our Jeep and Harper House buying experience.

Sold us a complete lemon a 2013 Dodge Caravan with a... - janie po

Sold us a complete lemon a 2013 Dodge Caravan with a blown motor no air conditioner we paid cash 5000.00 bought it when it was freezing this past winter when we had snow for seven or eight days in February I was told it had Ice Cold Air got it after we went and purchased it took it out on i-27 and all the lights on the dash came on it is just been a complete nightmare they did replace the thermostat on here but that's all. I have called numerous times to try to get someone to help us and with no response we have had to spend close to $2,000 to get the vehicle up and running on the road has it should be I would never recommend this place to anyone the salesman's name was Dakota on Avenue Q.

Come here, AVOID Katy location at all costs! - cargal

Brook Hall from Hertz Car Sales, Gulf Frwy location, apologized for our atrocious experience at their Katy location and worked, over the next day, to try to locate another car for us. Although I had no plans to ever do business with Hertz Car sales again & was quite hesitant, Brook was persistant, professional and diligently worked, along with his management staff, to find my son a car just like the original Sonic we had begun our search for at the Katy Frwy location. The difference between the people we dealt with at the Katy location and those at the Gulf Freeway location were like night and day. Brook & his team at the Gulf Frwy location treated us with consideration and respect, accepted the responsibility of mistakes made (not by them, but by Hertz Car Sales, Katy) and ultimately earned our businesss! We found the Finance & General Managers, Kevin Baker and Brian Gonzales to also be straight forward, courteous and knowledgeable. My 21 year old son, learned quite a bit about car sales through this experience. We absolutely appreciate the direct, no gimmick car buying experience we had with you. Because of your actions, my son left your store, walked to his first ever, new car and commented that he respected how you worked hard to do the right thing and said, “I’d do business with them again if I need a car.” My sentiments exactly!

THEY SUCK - cargod

THEY SUCK

Fantastic experience at International Auto Sales in - texas83

Fantastic experience at International Auto Sales in Garland, TX! From start to finish, the team was professional, honest, and incredibly helpful. The GM and Finance Manager made the entire car-buying process smooth and stress-free. Selection was top-notch, and the pricing was fair and transparent. I felt valued as a customer and never pressured. If you're looking for quality cars and five-star service, this is the place to go. Highly recommended!

Amazing job - Alexis Thompson

Thank you guys for everything you guys done for my family and I am thankful and blessed to be apart of y'all car family to anyone that wants a great transportation and nice car inside and out go to them they will get you on the road today . patience is the key!

This place is excellent! - scastellanos

This place is excellent! They are so friendly and helpful. There is no pressure and the guys are just great. We felt very much at ease We worked mostly with Eddie, and we liked him so much, we went back to get a *second* car from them. Their atmosphere is chill, they have a good variety of solid vehicles. You will not go wrong visiting Jaykar.

I have been buying cars for myself,my wife,my two... - teddyhackworth

I have been buying cars for myself,my wife,my two daughter,and my son.Plus my sister in law.I think it has been a total of 10 cars. This has gone on for about 18 years. Mcginnis used cars has always been more than a auto dealer they have been friends. They have done repairs for me when I wash short of money. They always made allowance's to help me and my family. You know when times are hard it is difficult to be perfect both as a consumer or a car dealer. Larry has always bent over backwards to help me (he is the manager) and Joan is the finance manager. They are both reasonable people and I can not express may regard for their friend ship and guidance which they have given me and my family Thur the years. I find it disturbing to read the problems that appear on this site. I believe that Larry's response are reasonable and hope that you will allow Larry and Joan to help you with your car purchase and to take care of any issues that may take place. Best regards to Larry and Joan. My, name is Ted Hackworth, and a life time Houstonian! This is all true,you can check with me at 281 236 1450. I will be glad to talk to you. Best regards, Ted

Trent Hjuler made the process incredibly easy and - NicoleRam

Trent Hjuler made the process incredibly easy and stress-free. He listened and that helped me find the perfect car.

Stay away. - Run Away

Stay away. Dealer done warranty work and won’t tell me what’s wrong. Sent my car to another shop without me knowing and won’t tell me where to locate my car. Local PD says to file a report for a stolen car.

Sold them my truck with no problem! Thanks guys! - GioTheFixItMan

Thanks Motors on Wheels for buying my truck and thanks for the cash! Had left my truck before I moved away for college and now a better car. Wasnt sure how I would sell my truck all the way in Houston and I didnt want to go all the way back to deal with it. My uncle in Austin TX found them online, and then he sent me the check! WOW!!! (haha not telling my girlfriend how much I got because she'll expect "something") Anyways, thanks.

I would give it negative stars if I could. - 👻lied victim

I would give it negative stars if I could. They are crooks, criminals, unethical, unprofessional, fraudulent, thief’s, liars, and then on top of it all they ghost and never respond!

Very friendly and knowledge staff. They listened, asked... - jackmeehan49

Very friendly and knowledge staff. They listened, asked questions and offered advice. They did not try to hard sell. I am a knowledgeable buyer and trying to plan my next purchase. I have had both air and water cooled cars so nothing is new to me. As far as the purchase of a used vehicle I need advice regarding reliability and risk. Any doubts or trepidation I had prior to the call were erased once the call was over. This is an end of summer, early fall transaction so I have time. As soon as I am ready, they will be my first, and most likely, only call. I only wish they were closer to the Northeast.

Great experience! - guerra7chief

Great experience! Curtis was our sales rep and he was very knowledgeable in finding us exactly what we were looking for. He ensured our understanding of setting up phones and radio. Very Satisfied!

Went in Saturday and meet with Craig Leverett. - destinysilva0517

Went in Saturday and meet with Craig Leverett. He sold me a 22 Honda accord, he was amazing 👏 very helpful and knowledgeable. He treats you like family honestly!! I wish all salespeople would be like Craig. Definitely would recommend if you're looking for a car,truck or Suv go see Craig Leverett at Robert's Ford!! You won't have any regrets!

Worked to understand what I was looking for, not how they - smithma_1954

Worked to understand what I was looking for, not how they could fit what they had on the lot to my needs

Early in 2023, I made a custom order from Stanley - alangdon81

Early in 2023, I made a custom order from Stanley Automotive Enterprises for a 2023 Ford F-150. Being a custom order made from out-of-state, I was impressed with how seamless the process was. Everyone I talked to from Stanley, from the time of the order to delivery, was helpful and knowledgeable. Originally, the order was expected to take up to one year, but it ended up being delivered within 6 months. There was no damage to the vehicle despite it being a cross-country trip. I’m impressed with the professionalism of Stanley Automotive Enterprises and would recommend them to anyone who is interested in a new vehicle purchase.

Looked but didn't buy - TALL1963TEXAN

I would recommend this used car dealership over all most all used car dealerships. The staff is fantastic. They know what they are talking about. Unfortunately they did not have what I was looking for.

I purchased a 2020 Lexus IS 300 from Strategic Auto in - vhickey82

I purchased a 2020 Lexus IS 300 from Strategic Auto in November 2024. I waited med to post a review just make sure the car wasn’t a complete lemon! However there are so many good things I can say about these guys at Strategic Auto. I wanted this car so bad, and after processing the paperwork I was short on my down payment. They showed me something else and I refused it and they didn’t try to pressure me to get something else and I greatly appreciated that! I said to Sam that’s my Lexus don’t sell it! Came back 4 days later and got the car. They are so friendly and helpful. Anytime I need them to look at something they are always willing to help me if they said they were going to do something they came through! I told Sam and Byer we’re friend’s forever!

Anthony auto pro Saginaw tx he lied to me over and over. - Trisha7607

Anthony auto pro Saginaw tx he lied to me over and over. Day 2 of getting car was told it had a bad engine.he said he would help but didn't he ripped me off for 8.5 thousand dollars plus 5000. For a new engine. Beware of this place and Anthony

my very first vehicle - Tracy Clark

Very courteous and helpful staff. First time buying a car and they made the whole process very easy. 5/5, will buy more vehicles here in the near future!