Terrible Service, False advertising of pricing! - Robroy M
We arrived yesterday at 8:45 am making the 3 to 3 1/2 hr drive from Idaho Falls to look at and learn more about your 2015 Q40 & Q50 vehicles. We arrived at the Nissan dealership first and they advised us that a greater inventory was next door at the infinity dealership. We were driven over and introduced to Jeff. Jeff was fantastic and we spend 4 hour with him reviewing the different cars and he helped us narrow down what would be the best fit for me. We really enjoyed how much time he spent with us and how great he treated us throughout the process. About 12:15 pm we decided on a vehicle that we really liked. They got it washed, cleaned and were ready to start the financing process and work out a deal. We walked over to the office and Jeff got us set up in a office. He brought back an offer and said that this is what we could do. It was a offer for around 24, 800 plus TTL. I threw back a lower offer and requested extra additional items. I said that I wanted to worry about the total out the door cost but kept getting these price plus... I Actually never got a final out the door cost. I kept getting offers with TTL additional but didn’t know what that $ actually was. It was confusing because we weren’t talking the same thing. Awni came in during the last second to negotiate the pricing. I talked to him briefly the previous day so i was his customer. It was really un helpful that he came in at this point because we had never actually talked through the whole day and spent hours building a friendship and repour with Jeff but it felt like he came in to “Get the sales commission credit”. When he came in, it went down hill from there. He was argumentative and not helpful and put a apprehensive atmosphere to the entire process, probably because a random person came it and started telling me why there pricing was correct and it was the best deal they could give. There final offer was 24,300 plus TTL. I said that my final was $24,000 with all the costs out the door plus window tint. They rejected that offer and we ended up walking out upset. When I left I realized that your online price showed 23, 995 and the sales manager said 24,300 was there very best price they could give me and couldn’t go any lower. I feel that I never got a fair shake from the beginning. I called the sales manager on this after the fact and he told me that during the negotiation that he was looking at another stock item and he wasn’t looking at the the right vehicle and later went on to say that this is a certified pre owned vehicle and that would add a couple thousand additional and that the pricing was wrong and should of reflected the certified pre owned value. It really felt like he was dodging that he made a mistake vs trying to make it right and work out a deal. Never in the sales process did I know that this was a certified preowned vehicle or was it transparent on the car or did anyone tell me that it was or did anyone explain to me why that’s important or how that affects price. I have a picture of the car with a sign in it saying that this is a as is vehicle with no warrant box checked. I was disappointed by the responses and that he didn’t own up to his mistake or honor the only pricing. He wasn’t apologetic about the error but said that we were too far away on pricing. I told him I guess so since I never got a total out the door price till he said on the phone that it would be about 28,000. I told him also that I was sitting in-front of another vehicle that minute at PMR auto and that vehicle was the same vehicle $1000 dollars cheaper with 600 less miles and he said well it’s not a certified pre owned vehicle. There online pricing is what brought me to Utah in the first place and that wasn’t honored from the beginning. I had a very frustrating experience!
It’s sad that they had false advertising on there website and didn’t honor what they put online! I would not recommend this location and would be very cautious of the prices. Not a honorable location. I reached out the the GM about my experience and said he would call but never has!