Good service experience. - Skipper
Yesterday I had a positive experience with Service Advisor Jeremy. I have the usual apprehension about dealerships such as charging twice as much compared to other authorized repair shops. Jeremy was understanding from my point of view, e.g. the very low dam below front bumper of wife's Cooper S Roadster had been peeled back but snapped back into place. I asked if there was chance a clip one cannot see had been broken that needed replacing. Jeremy phoned after mechanic had looked at it. I am laughing as I type. The mechanic said the cost to repair what was no observable damage except scratches on the rubber dam is over $600! The mechanic's solution to get rid of scratches on the dam was to replace the dam and the front bumper. I am still laughing. Jeremy looked at it, phoned back and said, yep, nothing but scratches on rubber dam.