I want to thank the Murray Mini service team for my recent service repairs last week. As always, Logan delivers any news/updates (good or bad) thoroughly with professionalism – I don’t know how he does it that even when I don’t like to hear what needs to be done to my MINI (ergo $$ cost), I hang up the phone feeling great about the conversation and next steps – he is very transparent on any needed repairs or items that may come up – he is a pleasure to work with (and I know that this is consistent with other customers from what I’ve seen (while waiting for my turn in dropping off & picking up). Logan represents MINI well!!
Logan is always my go-to advisor, but my confidence in the team you have there is unparalleled. I know that Justin, as their leader, is the main reason the service team’s customer service is so seamless – Justin, Jeremy & Zimran readily steps in for any assistance if Logan is not available i.e., Justin will pull my car around while I pay up with Logan – wow!! Anyone that may be waiting when all the service advisors are taking care of others, I observe Justin quickly asking the next in line on anything that he can help them with while waiting.
It’s awesome to be able to get my MINI appt at short notice also! Having the ability to get a loaner (when available) is very helpful for my hectic schedule – disruption for service is kept at a minimum in my everyday life.
In all that is going on in the world today, the Murray Mini service team continues to deliver excellent service and I hope that you can retain your talent. I am planning to buy a new MINI in the future and the main reason is due to the unmatched service by your service team there!