Satisfied Customer - Marley32
We spent many saturdays surching for the right vehicle just to be disappointed at the end of the day. This was until we stopped at the Salt Lake Mitsubishi. I found the exact truck that I was surching for. When discussing the price I expected to get the same run around that we experienced at the other dealers. To our surprise it was quite the opposite. Ann Folan was the sales person we delt with. She was fantastic. She was honest, direct, and to the point. She went above and beyond for us. It was the easiest, most satisfying car buying experience I have ever had. I would definitely recommend her to others. I will definitely buy again from Salt Lake Mitsubishi.
Not Trustworthy! - Disgruntled Customer
If there were 0 starts I'd select that!
I was a committed Mitsubishi customer until I dealt with this shady dealership. I bought my Outlander SE on April 25, 2018. My contract included a $1,000 check from the dealership to help with payments. As of June 6, 2018, I still do not have the check. My repeated efforts to get it from the dealership result in multiple phone transfers, promises to call me back, and THREAT, yes threat by manager Neli. When I said I want to pick up my check today and am tired of the run around, he told me "I don't respond well to ultimatums" and that he's now going to do the minimum to help me because I gave an ultimatum. If Karl Malone was honest and did their job, I wouldn't be to the point of demanding this check! How dare the sales person threaten me with less help...as if they've been any help at all...simply for asking them to keep their word.
In addition to this fiasco, the salesman, Michael DeJournette, I dealt with was either a liar or incompetent. I had an Outlander GT and when shown an SE by Michael, he said the only difference was fabric instead of leather seats and the regular speaker system vs. the Rockford speaker system. I should have checked things out more thoroughly, but was having a busy work day. Turns out he was completely wrong. The SE does not have a v6 engine (it's a v4) does not have a trailer hitch, does not have sun roof, does not have adaptive cruise control, does not have paddle shifters, etc. I was completely misled. I signed all the paperwork saying there was a couple miles on the car. After I drove away, discovered there was over 600 MILES on the car. They blamed Michael who had left for a meeting by this time and gave me 3 more oil changes in compensation for the discrepancy.
I really like Mitsubishi products, but I'll never buy a from these guys again. Do yourself a favor and go somewhere else.
This dealership is in Spanish Fork. We ended up choosing... - lucillalyra
This dealership is in Spanish Fork. We ended up choosing another type of vehicle at another dealership, but it was SUCH a great experience working with Chuck Barber. He is as honest as they get. We were grateful for his help and his advice. Highly recommended. :)
Jeremy Puckett was excellent to work with as all the... - debjocar
Jeremy Puckett was excellent to work with as all the folks at Ken Garff Used Cars was. I would highly recommend Ken Garff and especially Jeremy Puckett.
Very impatient person, rude to his own employees. His... - Hunt
Very impatient person, rude to his own employees. His word of mouth means nothing.