They are very kind and work with you all the time and answer - Carlos
I wanted to buy a GMC Acadia. And I found it at the this place. And this people are so nice and helpful. Answers all the quick
not happy - amber
DO NOT WORK WITH THIS COMPANY! BIGGEST WASTE OF TIME AND VERY RUDE
The salesman and managers at Karl Malone Mitsubishi were such a waste of time. We were very upfront about how much we wanted to spend. Sale rep didn’t seem to pay attention to this at all. None of the vehicles had prices displayed, so we trusted the salesman when he said that the first car that we test drove would work within our budget.
When test driving the car, just about every light came on. They promised those would all be fixed and we should start signing the papers. We did not feel comfortable with this so we said we wanted it to be diagnosed before signing. They agreed and came back and said transmission was bad.
Then they had us test drive a lot nicer of a car. They said we can make this work with the monthly payment requested. They went back to talk to manager and came back almost tripled what we had very clearly stated with monthly payments.
Sells rep then found another car at another dealership and stated once again this one would absolutely work with payments. We drove to another dealership and return back to Karl Malone Mitsubishi and he went back to talk to manger and we he came back yet again it was double than what we could afford.
We had wasted about 4 hours at this point so we decided to come back the next day. I found a car online at another dealership, so they said they would pick it up and we could come look at it. Test drove it and loved the car. When we went in to sign all of the papers, we found out they had added $2,000 to the price -they said it was a shop fee. This was not discussed upfront. We stated we didn’t want to sign, so the salesman Bobby came back and said they would add $2,000 more on the trade in. We agreed since this would actually lower our monthly payments.
After we signed all of the paperwork and put down $2,000, they told us that they needed to send the car through the shop, and they couldn’t fit it in for 2 days. The entire time we were there they had been saying we would be taking the car home that day, and now it was 2 more days. After waiting the two days they promised, we didn’t get a call. We called them several times and they were not returning our calls.
Finally, late that night they called and said that the bank would not approve the interest rate we had discussed, and the monthly payment would be about $100 more than what we agreed on. We finally said no, and asked for a refund on our down payment.
The sells rep then became very rude, asking why we would want our money back. When we told him the monthly payment would be too high, he refused to tell us how to get our money back. We asked to speak with a manager - the manager said he would see what had happened with the bank and call us back. We never received a call back. We had to go to the dealership and speak with receptionist for a refund.
We ended up talking with our bank to see why they wouldn’t approve a lower rate. The bank said when the dealership sent the paper work over however the car was well over market value because of the $2,000 they added on. The dealership also only sent over info for one loan applicant and there were two of us that should have been on the loan. And they didn’t tell the bank that we were paying off trade-in. Since all of the information given to them was incorrect, the bank set a higher interest rate.
At the end of the day I’m glad it didn’t go through. EVERYTHING THIS DEALERSHIP SAID WAS A LIE.
This dealership is in Spanish Fork. We ended up choosing... - lucillalyra
This dealership is in Spanish Fork. We ended up choosing another type of vehicle at another dealership, but it was SUCH a great experience working with Chuck Barber. He is as honest as they get. We were grateful for his help and his advice. Highly recommended. :)
Jeremy Puckett was excellent to work with as all the... - debjocar
Jeremy Puckett was excellent to work with as all the folks at Ken Garff Used Cars was. I would highly recommend Ken Garff and especially Jeremy Puckett.
Very impatient person, rude to his own employees. His... - Hunt
Very impatient person, rude to his own employees. His word of mouth means nothing.