CHEATED AND LIED TO - WendyB
!!! BUYER BEWARE !!! We are in a unique position to realize how little customers matter to Motor Sportsland. Our salesman was Chuck and we were so happy to find this layout that we were possibly his easiest sale ever. Seriously he couldn't even remember our names! But we aren't complete fools. As we were going over pricing I pulled up the NADA on our trailer and let him know that their asking price was way over book. His response was to LIE THROUGH HIS TEETH. He said that the book price I had pulled up was for a base unit 9-12k (acting like that was an empty shell) and that after we add everything that is in our trailer we will get the true value. He went through and added a bunch of items that later we learned were already included in the base pricing so he was therefore adding them twice, or were not on our trailer at all such as luxury cabinets worth $1600. His end number was 16-20k and since our out the door price was under 16k we felt we had a good deal. He even made comments about how we could use it for a year and be confident that we could trade it next summer and not lose any money. The flood light was broken and he said they would fix that. Later he said he never said that but after some calls they did replace it. We picked up our trailer and had the equalizer hitch we purchased through them put on and it ended up being put on incorrectly and too low therefore putting our family at risk. This was our first bumper pull and we didn't know at the time how dangerous it was. Since then NO ONE who has seen it thinks that 7" clearance is acceptable for a hitch. Even their own service VP told my husband that they needed to fix it asap.
The real kicker though is that one month later we decided we wanted a motorhome instead. We knew we would lose a little money but were confident in the great deal Chuck had given us. We couldn't have been more wrong. I can't tell you what a xxxxxxx I felt like when dealer after dealer told us that our rig was only worth 9-12k and not the 16-20k that Chuck had told us. To test this I even went back to the scene of the crime and acted like I wanted to trade in my trailer and even Motor Sportsland told me that my rig was indeed only worth 9-12k!!! When I pointed out, with paperwork showing how much Chuck told us and the bank the worth, I was given the biggest run around of my life. I have the entire conversation with the sales manager recorded for anyone interested. At first he was defending their position but when I kept insisting that I cared less about whatever deal I got and more about the fact that I did ask the right questions as a buyer but was just outright lied to by THEIR SALESMAN and now as a result was going to lose $6,000 in 1 month even he became upset at the situation. The best he was willing to offer me was 12k in trade (they sold it to me for 14k +tax+fees). So I was to lose money AND give them yet another sale. Hmmm... I don't think so. Then he told me to sell it on my own because "They can sell my trailer for 14k all day long". But was he willing to buy it back and resell it to right the wrong? NOPE.
So we contact the owner. Because, you know, part of their sales pitch is how it's a "family run business". Well kids that means squat. The owner has been the worst part of this equation. I have been floored at how callous and bottom line motivated he is. Not only did he admit that Chuck must have "made a mistake" by adding in all those luxury items that were not actually in our trailer but also he undid anything the sales manager and service VIP had promised to do to help us, therefore making his team liars. He said that our hitch set up of 7" clearance was not dangerous and that they would not be fixing it. Basically bugger off and we have so many good ratings no one is going to care about your 1 bad rating.
**I CHALLENGE YOU TO READ THE 1 STAR RATINGS AND TELL ME IF THAT SOUNDS LIKE A GOOD COMPANY TO YOU**
I was shocked to find so many complaints similar to ours. There are some good sales people at this company but as a whole we have felt shoved aside like dirty laundry.