36 Utah Chevrolet Service Centers

Purchased a Truck from Justin at the end of December. - Christian

Purchased a Truck from Justin at the end of December. There were some things that needed to be done on the truck to service the "E" Brake light and a very squeaky door hinge. They gave me a "We owe" to fix the parts on them. Took the truck into service about a week later for them to actually find out what was wrong. They did. Was told the parts would be ordered and I would be notified when in to get it done. That has NEVER happened. Period. Its now almost May and I cannot reach Katelyn in service despite my many many attempts to do so. I've talked to her directly once and she told me she would call me back. That was over a month ago (March 15th). I have done the online chat, called the actual store and given my name and phone number to many people who work here and promised "We will call you or email you here soon" Nothing. Radio silence from everyone. How hard is this? If parts are backordered, fine, at least call your customers to let them know what is happening. I work in the industry so I know how this all works. When everything here is said and done, I will never return.

Failed me as a customer - cjnewt

My 2014 Chevy Cruze had check engine light go on at 53,000 miles. Code was P0299, which is Turbocharger Underboost. The turbo needed replacement. They told me to bring it in the next day, but ONLY IF the check engine light was still on. Next morning it was off so I called and they said they couldn't diagnose it so don't bring it in. It came on again last week, at 89,000 miles, with the same code. They told me to bring it in the next day, but ONLY IF the check engine light was still on. Next morning it was off BUT I TOOK IT IN ANYWAY. Somehow, who knows how, they were able to pull the code and tell me it was P0299. If they had done that at 53,000 miles I would not be paying for a new turbocharger, which is 1500 bucks. Now, they refuse to do anything about it. The warranty on the turbocharger is 80,000 miles. Seems reasonable to me that Young and/or Chevrolet cover it considering what happened at 53,000 miles. I see this as dishonest service, and what did they have to lose? Chevrolet would have covered the warranty claim!