Professional service - CA
Despite some hiccups to get scheduled, Matt and Jesse were professionals and helped me to get my car in for service, which was performed to their usual standards.
Top Reviewed Service Specialists At This Dealership
GREAT CUSTOMER SERVICE - Alisha M Carter
After a bad experience, I was contacted by Bob Stover and he made good on resolving my issues! I really appreciate the great level of customer service provided by Bob and Jake!!! My faith in the service center is now back on top!!! I would definitely recommend this location!!!
Horrible service department - shaggydoo541
Spring 2017 Review: I was nervous when this dealership went from Riverton to Ken Garff as I have had good experiences with Riverton but have not had any with Garff for many years. The service here is horrible. I was charged for an A/C recharge before being told that is truly what I needed. When I asked why a new car needs an A/C recharge. I was told it wasn't likely without something else being wrong, and I was offered a refund by the service manager. This offer was immediately redacted (literally within a few sentences) by the same service manager who originally offered me a full refund. They ended up only giving me a small (10%) credit towards the A/C recharge. I was told that warranty work and a full refund could be covered if I just came in again for another checkup to find the "real" problem. Why this dealership is unable to accurately diagnose an A/C system in one visit is beyond me.
Additionally, I was also told they couldn't give me anything in writing guaranteeing what they were verbally telling me. Absolutely deplorable service. I will NEVER buy a car from, or recommend, Ken Garff. I had a terrible experience 10 years ago on a previous car purchase and subsequent botched service attempts (on a brand new car), and the shady practices obviously remain the same today.
Spring 2018 UPDATE:
I brought my car in for the checkup to find the "real" problem a few months after my above experience (I had one last pre-paid oil change at Garff and didn't want to waste it). I specifically asked for another A/C check, and I was told there is nothing wrong with my A/C and the recharge did the trick. Fast forward six months to the first time I use A/C this year and it is 100% dead again. Firestone found a gigantic leak in the system and said it was impossible to miss if you even did a cursory check of the A/C system. The car is now out of the bumper to bumper warranty. Good job Garff, you screwed me out of hundreds of dollars on a simple A/C leak. You lied to my face on two separate visits (including lies by the service manager), refused to fix a broken A/C system under Hyundai warranty, and you created a customer who is telling everyone how terribly you run dealerships.
Jason & Jim are my favorites in the whole Automobile World! - Joseph (John) Cooper
Jason & Jim are the best in the business. I have never been treated as nicely as I am by these 2 Gentlemen in any Automobile Dealership! They are as good as it gets. They are why we have purchased 2 vehicles and do all of our service at Westland Hyundai!
Service department tried to scam me... - Ty Workman
I dropped off my vehicle for a routine oil change, and later the technician text me saying I had a “safety emergency” and needed to immediately replace all 4 of my breaks and rotors at a cost of $800. I thought it was strange that something like this would sneak up on me especially since they change my oil every time, and do their multi point inspection as well.
I refused their services that day to get a second opinion and i’m glad I did. I went to another reputable shop and they informed me that nothing needed to be replaced on my vehicle. All 4 rotors were in perfect working order and all of my break pads were still in the “green zone” needless to say I was furious.
I’ve bought 2 cars from this Hyundai location and sold them 2 as well, They have totally lost their credibility with me after this.
Very knowledgeable ,friendly,efficient ,very helpful - standreal9
They went above and beyond and was very helpful and efficient this is where I would recommend for used and new cars they have a huge selection and they are very patient my daughter even likes it here I gave 5 stars ratings in two places excellent service these people know how to give great experience FANTASTIC SERVICE
Take time to care - Russ Hansen
I recently bought a Honda Accord from Forrest Motors. They are great guys low pressure you can tell they really care about what they do. My whole time working with them I felt like they really cared about my situation and where very personable. I WILL BE buying from them again.
Poor character! Crazy disappointed! - Scot M
Extremely disappointed! Poor character! I called the Parts manager (Wes Savage) twice and he brushed me off and tried to make my problem a joke. He then referred me to Paul Lankford the GM. I was sent to Paul's voicemail and I left him a message. No call back. I waited a week and tried again. I called in two more times and left more messages. No call back. Your parts driver HIT my parked car. The driver had enough character to stick around and come find me. We had the police come and fill out and full police report. Your insurance company said that they will help a little bit will not fix my car. I needed your help to call your cheap xxx insurance company and obviously you're too busy to help me. I will make sure people know what kind of character you guys have running the show. Thanks for absolutely nothing.