12 Vermont Buick Service Centers

DO NOT DO BUSINESS HERE! - BJF

DO NOT DO BUSINESS HERE!!!! I once said years ago that I would never purchase another vehicle from this establishment but thought since it has changed a bit, I would try again.... Well needless to say I will never buy another vehicle from this establishment. Our car salesman was amazing, and we think the world of him. The financial team and managers are a different story then the service department is horrendous. First of all we should have walked out when the financial team was getting our paperwork together and a well known local business man came in and they stopped helping us and asked us to come back the next day so they could be at his beck and call. Hmmm strike #1 on professionalism. Then we buy this truck and have had nothing but problems with the springs in it. Only to be told it is our fault because we oil under coated our vehicle and they don't recommend doing that. They charge me to look at the vehicle and tell me nothing is wrong with it and to wash off our oil undercoating. So waste our money so we can have a rotted out xxx in a couple years to buy a new truck. Nah I'm good. They pressure washed the oil undercoating then said the problem was fixed. Thanks for wasting my money. Low and behold we are back because the persistent noise is back once again, we are accused of going and getting our truck oil under coated again (which is not true) and we are costing them money. We bring it to our own mechanic and in 3 minutes he tells what the problem is and he calls auto mall himself and talks to them. They agree to replace the part but are not happy about it because we are wasting their money. Fully warranted truck. It had 5 miles on it when we drove it off the lot and only has 12k on it now a year later. We have been doing this for the last 4 months. We had to schedule a time when we could leave the truck there for a few days. While I'm there fuming because they are an absolute joke and try talking down to me because I'm a female, I see there google reviews scrolling by on a big screen. I ask them if they are honest with their customers and let the negative reviews scroll across that screen? He was appalled and even said, and I quote "We do not show the negative reviews because they hurt our business and we don't want people to see them." Then says to my husband when he went back in to get the paper "Please beg her not to leave a bad review as it doesn't look good for us!" Strike 2 because no matter what you should be transparent and honest. Now we have scheduled our oil change and a time for them to fix the spring, wouldn't you know that once again we are accused of going to get another oil undercoating. I don't know about any of you, but I can assure you that I would not be throwing money away on oil undercoating's. So, we left yet again without anything being fixed and another paper that says dirt and the oil undercoating are causing the problem. They just do not want to do the work because they would lose a little bit of money. They are a terrible establishment and want to hear nothing about actually helping you and having satisfied customers as long as people continue to line the pockets of the owner. I will never purchase another vehicle from them and I will never recommend anyone to either. They entire place is shady and just out to screw anyone over.

Today was my first visit to this location. - crystal.valarie

Today was my first visit to this location. I purchased a used Chevy at St. J Buick GMC from Nina and the Autosaver group offers free oil changes for vehicles purchased there. Spoiler alert: the oil changes are 100% free. No surprise costs or parts charges. Plus, everyone I encountered was polite and helpful. I live in the Burlington area, so going to Montpelier was more feasible than driving almost two hours to St. Johnsbury. I'm glad these guys run as tight a ship as St. J Buick GMC! This location is well-kept, has signage for locating the service center easily, and offers a customer lounge. The lounge is a tad small but had a space for me to work on my computer and offers a mini fridge with small bottles of water and juice pouches for kids. There's also free tea and coffee, and water fountains to refill a water bottle if you choose. I took advantage of the guest wi-fi to get work done and the hour flew by! The gentleman who helped me get checked in and out was nice, and I regret I didn't catch his name. The process of getting checked in as a first-time customer was super-fast, which wasn't expected since I wasn't in their system, but he made it a painless experience. As I was handed my $0 receipt for today, he did advise me that my rear brakes were wearing a tad low and to keep that in mind around the time I visit for my next oil change. I appreciate that he didn't push me to have them repaired ASAP or try to upsell me on anything else (like other places that claimed my brand-new cabin air filter needs to be replaced). Overall, I had a five-star experience here. My oil gauge was reset, and my Equinox was pulled right out front for easy locating. Thank you, Capitol City Buick GMC! I'll see you in February!

So easy to schedule an appointment with the web site < - Kenneth

So easy to schedule an appointment with the web site < work was done in a timely manner, job was well done, I was informed as the job going about the process, everyone is helpful and understanding Thank you for what you all do.

3 failed appointments for a simple repair. - Jiseph King

Scheduled an appointment a week ahead for certified service. After waiting an 1-1/2 hours they informed me that they did not have the parts and would have to reschedule. When the parts arrived I asked if they would mount and balance my tires at no cost. Mike told me to bring them and ask management. I spoke with Heath about waving the fee and he said no. So I explained this is my second trip and I have a 1 hour commute each way, then he said he would split it with me because he has to pay his tech. I told Heath to forget it and I would rather leave negative feed back for my unpaid 7 hours of inconvenience. Thanks Heath for unacceptable hospitality. Joe

repairs - tom

I brought my truck in for service and everybody was great. They quoted me a price , did the work and they never came back and said I need this or I need that . Got my truck back and it didn't have any greasy hand marks anywhere., big plus.

I would like to thank you for checking out my car and... - croteaunorman

I would like to thank you for checking out my car and making sure it is safe. Great job and great service and I will come back.