46 Virginia FIAT Service Centers

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

Watch out for the service department. - Timpreilly

Watch out for the service department. Sloppy work and you might have to go back

2 recent visits - Beth

Had 2 nearly back to back visits at the service dept of Safford of Fredericksburg location. One for a routine oil change and the second for a recall to be taken care of. Was able to get a same day Saturday appt. The 2nd visit was told I'd probably wait a few hours because one Fiat tech working. But to my surprise, my car was ready in about 45min. Great service both times. They also let me know of other maintenance that needs to be done and tires needing to be replaced. It seems to be a very busy service dept. But all the employees are very efficient and non stop moving. Looks to be very organized.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.

I just wanted to take a moment to say how impressed I am... - Tazzboo

I just wanted to take a moment to say how impressed I am with my dealings with Whitten Fiat. It all started from the moment I walked into the dealership. I was greeted by Howard and a big smile. Howard took the time to get me set up with a test drive in the Fiat 500. Before I took that ride Harrison walked up, I told him that I really wanted to give the car a good work out and see what I thought about it. He said by all means take it for a good drive. I told him I wanted to go show my wife approximately 25 miles away. He said no problems please do. WOW I ended up buying the car. Took me about a week to set everything up but Howard was always there to help with questions and answers. When it came time for my first service Tracey Boone was my writer. I have to say wow to her also. She listened to my service needs and got me in quick for an appointment. Then she followed up afterword’s to make sure everything was ok. She has to be one of my all time best service writers. If she doesn’t have an answer to my question she will get back to me with an answer in a timely manner. Having purchased a Car that was New to the Market again, I was worried about how I would be treated after the sale. Well I have to say that Whitten Fiat has made me feel like family. So much so that I turned around in less than a year and purchased a second vehicle from them. I know that they care and have an excellent team of employees that will take good care of you during and after the sale. Thank You Chris