109 Virginia Ford Service Centers

ZERO STARS. - kvmelt93

ZERO STARS. Not only are they completely incompetent as mechanics, but they’re wholly unresponsive and rude. Mind you, we’ve only ever had Ford dealerships work on the vehicle. We are in the process of addressing NEARLY A YEAR’S WORTH of mistakes, but everyone needs a warning that they will make MULTIPLE errors and then try to pin it on you financially and refuse to answer the phone for their own corporate office to address the issues called out. Chris Browne is the most vile individual I’ve ever had the misfortune of dealing with. BY ALL COSTS AVOID THIS JUNKYARD OF CARS AND PEOPLE.

Excellent customer service and follow up - MizJulia

I am extremely pleased with the excellent customer service I have received from Marqus Brooks on the sales team, in addition to the management, finance, admin and service department. Could not ask for a better experience than I have had since buying my 2017 Ford Explorer XLT. Above and beyond attitude from each and every person at Barkhouser Ford Lincoln. This is what a buying experience and customer relationship is all about.

Annual service - Bill

Everything that I expected and more. We always have a great reception when we have our Ford fusion serviced. They look it over with a fine tooth comb.

They seem to do solid work whenever I go there and my - docsman

They seem to do solid work whenever I go there and my most recent visit was the first one without the moronic Today Show blasting on the TV in the waiting room so that's progress. I'm not thrilled that I found a service note that said I need air filter and there's an oil leak, but no one discussed the leak with me. Seems like something you should mention.

These people were fantastic! - Earl

These people were fantastic! Really helped us while traveling w/our RV! They went above and beyond providing good advice and great service!

I have had my Ford F150 for 9 years. - Skbrubaker

I have had my Ford F150 for 9 years. A few months ago the GPS started acting up and now can’t find itself much of the time. I did some research on the problem and found out that it was not uncommon, and that the fix was to reload the GPS program on the unit. I took pictures. I believe it to be a function of time. When a destination is entered the GPS reacquires its position. As time passes it gets worse and worse tracking. So, I took it into Bill Talley and explained all this to the service writer. The technician took it for a spin around the block, gave it back to me without even attempting to fix it, said he couldńt replicate the problem and that was that. I guess he expects me to drive it from here on out with a messed up GPS, What he should have done is a little research to find out 1. Is this a known problem at Ford? (It is) 2. Do they have a fix for it? (They do) and 3. Looked at my pictures and videos. I complained to lower management who sympathized with me (?) and said he would pass the information to upper management. It has been over a week and I have heard nothing. I bought my last 3 vehicles from these guys and this is the treatment I get. I only listed James Lynch’s name because I didn’t know any of the names I worked with and I consider James a friend.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

Great service response on my Ford F150 Platinum!... - D Pittman

Great service response on my Ford F150 Platinum! Received a recall notice by mail with the required upgrade. Called and was scheduled same week. Repair was done in record time which is a normal event at this service center. Doug manages a best in class service team! Thanks again.

When you purchase a new car from a dealer and then - bnlharris2u

When you purchase a new car from a dealer and then service/maintain the car at that dealer for 6 years (everything from oil changes to scheduled "mileage" maintenance) when it's absolutely cheaper to go anywhere except a dealer you expect that when something actually goes wrong, and your car needs serviced you can get an appt. in less than 6 weeks. We dropped our car on a Sunday (March 25th) because the "wrench" warning (drive train issue) illuminated briefly, and the car (hybrid) is not charging completely. I received a call on Monday morning from the service department (Nicole) stating that they couldn't get to the car until the end of April. I understand we didn't have an appt. but the first available appt. is more than a month away?? I told her that was ridiculous, and we couldn't with a single car as we both work. She said they "might" be able to get to it within a couple weeks. I mention that we were in the market for a new vehicle and asked why I would buy another Ford if I can't get a appt. for service sooner than 4 -6 weeks. This is where she became RUDE. She stated that all dealerships are the backed up this long. I told her that I have a Chevy truck and when I call with an issue they get my truck in the next day. She told me that isn't true, and that when she called the GMC dealer not long ago that they were 2 weeks backed up. I told her 2 weeks is better than a month, but that Hall Chevrolet always gets my truck in with days of me calling. She said that's just not true - so now I am a liar! When I hung up the phone, I called my service advisor (Adam) at Hall Chevy (Chesapeake/western Branch), explained the situation and what was happening, he said bring it in tomorrow morning....hmmmmm. I told him I had one more call to make and I would let him know. I called Cavalier Ford in Western Branch and made an appt. for the car the next day - WAIT why didn't Nicole recommend I try them (same name different location) and why would she try to convince me that everyone is backed up over a month. I called chevy (Adam) back thanked him for his customer service and told him I was able to get in at another Ford dealer. Bottom line, I will buy another vehicle from Chevy, Cavalier Ford Greenbrier has lost a sale, and lost my business. The service manager should have a face to face with Nicole!

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

I was very pleased with the expedited appointment and the... - grossryan79

I was very pleased with the expedited appointment and the amazing service I received. I worked with David Brown and the tech Chris. I plan on using CMA Ford for all my future service needs.

Codie helped me find everything I needed in the service - jamessmith012987

Codie helped me find everything I needed in the service department and was very helpful!

Good product very poor service warranty service set out - Stevekmack1951

Good product very poor service warranty service set out over 60 days. Not pleased with dealership.

If I could rate it lower I would. - sstaylor

If I could rate it lower I would. Service dept. only wants to sell filters not the real problems. I bought a new vehicle and took it in for service each time it was needed. I had my tires rotated every 5 thousand miles. You can't see the inside tread of my tires unless you lay on the ground. at 25,000 miles, they rotated my tires and tried to sell me filters. at 28,000 miles, on I81 in Christiansburg, I had 2 tires blow out. The Toyota dealer there couldn't help me until the next afternoon. Thankfully the Firestone dealer there was willing to help. He showed me the tires and all 4 tires were down to the cord on the inside tread. I had to purchase 4 tires and then had approximately $2,000 in other damages. You can't tell me they didn't know I needed new tires when they rotated them just 3000 miles before.

I experienced poor communication with Service Department - cobra4by

I experienced poor communication with Service Department and operator. The Service Manager worked with us to get the parts delivered quicker than expected. Communication with Ben was good. My biggest complaint deals with the mechanical work completed. The job was large, timely and expensive. The mechanic(s) left two hoses disconnected which lead to additional shop time and cost. Once I had my favorite shop complete the repair, the truck runs exceptionally well. My overall experience with this dealership was horrific and unacceptable.