1,344 Virginia Rivian/1000 Service Centers

Service Department is Horrible - vmisully

Not very good service, had to retur multiple times to get something fixed that they found during an oil change. When making appointment to get something fixed that they knew about. I would think they would order the parts

While I had a great experience purchasing the car, it has - danijosmith13

While I had a great experience purchasing the car, it has been a nightmare ever since. The service desk rarely answer phone calls and they hardly ever call you back if you leave a voicemail. It takes 5 to 6 calls over days or weeks before someone will answer the phone. I have had a transmission issue with my Jeep Compass since the month after I bought it and after a year and a half I still cannot get them to take care of the issues. I’ve taken it in three separate times, paid $600 for a part to be replaced and still having the same issues. Having my transmission repeatedly overheat for no reason, lock up and stop in the middle of the highway multiple times, and to simply be told that because they can’t replicate the error code they can’t do anything is infuriating. I don’t feel safe driving a car that I bought to have as a reliable vehicle. I was told that their warranty would be great and should take care of the transmission issues but have yet to see any of that. Almost year and a half later and I’m $600 poorer with a car that I don’t feel safe driving because the dealership I bought it from refuses to actually address the very serious and dangerous transmission issue. While the purchasing process was great it has been greatly overshadowed by the worst customer service I’ve ever interacted with.

Exceptional service! - VAHRealtor

Exceptional service! I highly recommend Jerry Miller in the Service Dept. He was very kind, professional and polite. Definitely, the best person I’ve encountered representing Lynchburg Nissan when you enter the service Department. He’s an asset to the Company.

Repair of my 2012 Jeep Grand Cherokee - James

This was the greatest service experience i have ever had. The service folks were rare; kind considerate a.nd helpful. They said it may take a couple of days to fix. Even gave me a loaner I am from Roanoke. I know where to bring my car!!!!

Emergency Service - blenna830

This dealership is so impressive. I was in town competing horses at the Virginia Horse Center. I called on a Friday and they saw me and got me fixed all on that day! Their professionalism and kindness helped me in a crisis. They are the type of customer service you do not see a lot anymore. Ryan in service was so easy to talk to and Richard their diesel tech knew 100% what was needed and got it done! They saved me in a crisis. I wish I lived in the area so I could use them on a regular basis! Thank you guys so much!