973 Virginia Used Car Service Centers

RVer with a cooling system issue - tony alaimo

I had a cooling system problem and Mike and his crew found the problem, showed it to me. He gave me a fair estimate explaining every detail. Within two hours we were back on the road. All without an appointment. This situation would have been easy for someone to take advantage of us. Thankfully Mike and his crew are honest. We are very thankful and would highly. recommend them

Brought a new SUV from here. - hmdjr09

Brought a new SUV from here. Requested a tire rotation when the car was serviced. Charged $160.00. Con-artist.

Had a complete misunderstanding with Range Rover Roadside - Wounded Warrior

Had a complete misunderstanding with Range Rover Roadside Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the owner. Well the dealership after jumping through hoops made this happen. Just was to THANK TOM SLOAN and BRENNAN VILE for ,making this happen. The reason this customer prefers this dealership is the SERVICE. Anyone anywhere can sale you a vehicle and its the greatest day ever. But returning customers come back due to Service. Also, Tom Sloan THANK YOU for your SERVICE to this country, I truly hope that Range Rover Roadside Assistance reimburses for the reunite cause its the right thing to do. In the future anyone getting Roadside Assistance before anything make sure the dealership and Roadside Assistance is on the same page is all cause the cost should not be on the dealership!!

Efficient, friendly - celticprincess333

I just realized that I reviewed the Berglund Ford Dealership. Although it's close to the Mazda dealership, I went to the Mazda dealtership in Salem, Virginia, not the Ford Dealership. Please read my comments in my review for the (mistaken service center) Berglund Ford Dealership!

I purchased my 2020 Highlander new in July of 2020. - wjagrami

I purchased my 2020 Highlander new in July of 2020. I have used their Service Dept. several times in the last 5 years & been very impressed & totally satisfied every time. Always on time, do a very thorough job & a detailed explanation of the service performed. My Service Advisor Darius, goes over & above for his customers!!! IF I do decide to trade her in I’ll stick with Berglund!!

Run!! DO NOT BUY fromt this dealer nor get services from... - BStandly

Run!! DO NOT BUY fromt this dealer nor get services from them. I bought a car from these crooks and within minutes out of the lot, all xxxx broke loose. My panel lighted up like a christmas tree (okay, mabey exaggerated a little) Took it back and it took so long to fix that I forgot I even bought the car. Anyhow, at the end, half of the problems got it fixed and the other half? They just kept giving me all execuses and at the end, they just refuse to fix it anymore. My opinion? Crooks. These are the crooks ppl always warn you about and you never thought it would happen to you. My suggetion is if you are thinking about buying or getting yoru car fixed? Save yourself some trouble, $1k-2k more, get it from elsewhere, you will be A LOT better off. If you do, then be careful of these things 1) Check the car yourself! Test drive it, take a look at the service lights, seat belt, all the little things (they tend to stick a duct tap under somewhere to fool you.. yeah.. can't believe that huh?) 2) Make sure yo don't sign a paper with no "dealer warranty".. they will fool you to sign a contract, folded and hided the fact they sold you a "AS-IS" warranty. REVEIEW YOUR that part of the contract about warranty!!! 3) Do buy a third party warranty.. just because they sell xxxxty cars. This is one thing they are not trying to charge you for nothing. Cuz they know you will need to fix a lot stuff 4) lastly? before you drive it out of the lot? Make sure it's full gas? cuz they are just cheap 5) oh, this is the last one, DON"T SIGN contract if there is anything wrong with it. If you believe what they say like "oh, that's small thing, we'll get you fixed"..DON"T BELIEVE THEM.