943 Virginia Used Car Dealers

: My Experience With Premium Auto Collection – - TTee

: My Experience With Premium Auto Collection – Chesapeake, VA Owner: Johnathan Leon Wright Jr. I am writing this review to warn others about my experience with Premium Auto Collection and owner Johnathan Leon Wright Jr. I strongly encourage anyone considering doing business with this dealership to proceed with extreme caution. On February 8, 2025, I purchased a 2016 Dodge Charger from Premium Auto Collection in Chesapeake, VA for $9,999. I provided a $3,500 down payment and financed the remaining balance through Credit Acceptance. At the time of purchase, I believed everything was legitimate and in good standing. However, in July 2025, when I attempted to make a payment, I discovered that my loan showed as paid off. Confused, I immediately contacted Credit Acceptance. I was informed that they had not received the title from the dealership and could not complete the financing. As a result, Credit Acceptance returned all four of my monthly payments of $308. I contacted Johnathan Wright immediately in July 2025 and requested a refund of my $3,500 down payment and payments. He refused. Instead, he told me to continue driving the vehicle while he figured out what was going on. I relied on his instructions and waited for a resolution. In September 2025, after hearing little to nothing, I reached out again. At that time, he assured me that the situation would be handled within a week. That promise was never fulfilled. Months passed with inconsistent communication, delays, and lack of follow-up. If I did not reach out, I would not hear from him at all. : Because the dealership never provided the title, I have been unable to register the vehicle or legally drive it. This has left me stuck with a vehicle I cannot legally use despite paying a $3,500 down payment and attempting to make payments. This situation has caused unnecessary stress, inconvenience, and financial hardship. Recently, the situation escalated further. Instead of working toward a resolution, Johnathan Wright began sending unprofessional and insulting messages. He made comments about me being poor, having bad credit, and being “from the hood.” These comments were completely unprovoked, inappropriate, and unprofessional. I simply requested to be treated fairly and with respect. Additionally, the lack of communication throughout this process has been extremely frustrating. There were long periods where I received no updates, no solutions, and no effort to resolve the issue. If I had not continued to follow up myself, there likely would have been no communication at all. This experience has raised serious concerns, including: Failure to provide title documentation Financing complications due to missing title Refusal to issue a refund Inconsistent and poor communication Unprofessional and insulting behavior Failure to resolve the issue after multiple promises I have been patient since July 2025, and the issue still remains unresolved. At this point, I am pursuing formal complaints and documenting all communication. I strongly advise anyone considering purchasing a vehicle from Premium Auto Collection to proceed with caution and thoroughly verify all documentation before making any payments. I am simply seeking a fair resolution and to be treated with professionalism and respect.

Broke down on side of road - Moseley

I would just like to caution people that visit this dealership to make sure you know what you are getting before you drive off the parking lot. We purchased a car from here and were stranded on the side of the road trying to get home. Detailing,(not done) new battery (this wasn't done) and inspection specific items were to be fixed before we left. Somehow there was an inspection sticker on the vehicle despite the fact that it was leaking coolant out the back of the engine. Unfortunately we will now have to get the car repaired which requires dismantling the engine to get to the stripped bolts. Do you think they knew about this? Probably. Do you think they’ll take it back? Me neither. One more thing you could have at least cleaned the windows and taken the paint cans out of the trunk that spilled on the carpet on the ride home. I" ll have to add at this point that the manager did make good on his promise to pay for half of the cost of a new/used engine for this vehicle

Kent and his staff were very friendly and found the 1st - Paul Mandiak

Kent and his staff were very friendly and found the 1st car my son was looking for. Very satisfied with my purchase.

Awful - khenryrn

The experience was and still is, awful. From the moment I walked in I knew better than to continue. After 6 HOURS waiting for the "buy here pay here" approval I was told lie after lie about the car, the financing and the down payment. I went from a $200 deposit from one employee to a $3k deposit from Doc, as the staff changed so did EVERYTHING about the information!!!! Ironically a $3k trade in quote was reduced to a $1200 trade in quote, I owed $3k on the trade) I overheard Chris on the phone with Doc telling Doc, "if she doesn't pay even one day late I'll pick that car up myself" followed by "what's your read on her, is she worthy-(laughter)" I was SO offended, and I should have walked out! On more than a few occasions I felt like walking out. The car I was buying was taken off the lot and driven 60 miles to an auction while I sat in the office signing papers. This was the absolute WORST experience, the most unprofessional staff. In 2 months they withdrew 4k from my bank account, the staff wrote the contract wrong causing multiple payments that the REFUSED (and to this day, refuse) to correct. Even today I spoke to the staff who told me "we don't change contracts, anymore" This should have been rectified in February when I first brought it to their attention!! I pay biweekly, EVERY WEEK I get a collection call, I've never missed one payment, not once! I even spoke to Chris when I walked into make a payment in the Front Royal office who gave me his business card and assured me HE would take care of the problem. He refused to pay off the trade until I made the $3k down payment that was stretched over 3 months ($1k/ month if you're counting) and all the while he allowed my 5 year loan to Capital One to become delinquent. Personally, they don't care who they are affecting as long as they are getting paid! After 4 months of owning the car, the water pump had to be replaced, $900, the car keys had to be programmed at $80/each because the dealer refused to have that done, meaning one car door was always unlocked (as a security feature) I am currently selling the car as I cannot take one more moment of this awful company, BEWARE... It's a huge rip-off! STAY AWAY!!

Don’t buy a car from this dealership - Lessonlearned

Marcos was courteous. Responded in a timely manner. However, he sold me a train wreck. I’m stuck with it. Lesson learned. No matter what, have a used car inspected. No matter what!!

Wow wish I would’ve read the reviews prior to my purchase - Audibossman

Wow wish I would’ve read the reviews prior to my purchase 😨 Stay away from these guys‼️ Don't trust these Smooth talking sales guys. Was sold a car with many electrical issues . I trusted Martin about his reassurance but he knew what he was selling. Just a bunch of lies and broken promises. When you follow up you Either you get no response, or you get are a bunch of excuses that are all lies.

Bad experience! - Phillip J Ellerbee

I purchased a 2005 GMC SIERRA 4x4 truck from this dealer in July 2017. The salesman(Frank) was nice and helpful for the most part. They have you write down a list of problems that you have with the vehicle and promise that they will fix all of these issues. I gave them cash for the truck and discovered that the issues hadn't been taken care of yet. They said that parts were on back order and should be in within a few days. Parts still haven't come in more than 2 months later. Check engine light came on the day after I bought the truck. Wilmer said he would take care of it. I paid another mechanic $450 to fix. Wilmer (owner) did nothing but tell lies. I have had several other issues with the truck but fortunately I was able to fix myself.I will never deal with them again and recommend that no one does either. Terrible customer service after the sale!

The salesman was very nice person, he help us to buy the... - Héctor Márquez

The salesman was very nice person, he help us to buy the vehicle we were looking for, at a good price. I do recommend this place.

Our experience with this dealer was miserable, at best. ... - maxsux

Our experience with this dealer was miserable, at best. We were lied to, and hundreds of dollars were stolen from us. In the end we got a car, but it was a difficult battle to get all the documentation, and we are still owed parts and money from the transaction which took place a year ago. AVOID THIS DEALERSHIP AT ALL COST!

UNTRUSTWORTHY – UNSAFE – COMPANY PREYS UPON UNSUSPECTING PUB - Highly disatisfied customer.

UNTRUSTWORTHY – UNSAFE – COMPANY PREYS UPON UNSUSPECTING PUBLIC SERVANTS AND OTHERS I purchased a 2008 Ford F-150 from Towne Auto Brokers in October 2018 and initially received good service. On the way home (after the truck warmed up), it began to shudder and shake at 40-50 mph. I reported the problem immediately and took it to my own mechanic. I live about three hours away and I wanted to get an independent assessment. While there, my mechanic did an overall inspection and found the vehicle should have never passed the Virginia safety inspection (which it did the day I purchased the vehicle). There were several major safety violations. I quickly reported this to the dealer and was assured that the owner, Amine Bensallem, wanted to make the issue right. He called once, but has not returned my calls for more than three weeks now. In the meantime, I still have not received my title or tags. Because I live in NoVA, the truck must also pass emissions inspection. So I took the truck to another mechanic for that inspection and a second-opinion on the initial safety questions. The truck cannot pass the emissions inspection and therefore cannot be titled or tagged in Virginia. So now I have a $12,000 paperweight in my driveway and Amine Bensallem and his team at Towne Auto Brokers refuse to provide me with ANY solutions. It’s now been more than a month and Amine Bensallem REFUSES to contact me to make this situation right. His staff sold me AN UNSAFE truck which has the potential to cause a catastrophic, life-ending accident for me or someone else and AMINE BENSALLEM REFUSES TO ACCEPT RESPONSIBILITY FOR THAT. His staff keep promising that he wants to make things right which is A BALD-FACED LIE. Read the many other negative reviews on Towne Auto Brokers. This company has a LONGSTANDING REPUTATION OF FRAUD. As a federal disaster response official who responds to disasters all over the country, and as a volunteer firefighter in NoVA, I’ve seen my share of FRAUDSTERS and I thought I could spot one. Unfortunately I got taken.

I purchased a 2012 Audi A6 3. - p.teresi85

I purchased a 2012 Audi A6 3.0T with 105,222 miles on it. I live in Henrico VA. I spoke to Justin on the phone and among other questions I asked specifically about any fluid leakage and rust on the car. Justin assured me that his shop put each car though a 160-point inspection before they are listed for sale. "We take great pride in our family owned business and great pride in the vehicles we sell because they are top quality and we try to have one owner vehicles on our lot." Justin was very disarming and made me feel like I could trust him. Within the first ¼ mile of the test drive the hood open warning light came on. I informed him of the issue, his mechanic made an adjustment, and after some back and forth, Justin agreed to take off the cost of the part in case the issue returned and I had to replace it. I asked again before we began paperwork about fluid leakage or rust, and he once again informed me of his company’s policy of vehicle inspection and also gave me the family business line again. I leave the lot, put gas in the car, stop for lunch with my two boys (all in Norfolk), and headed down I-64 back home. Remember, I left the lot with 105,222 on the car. Not 20 miles later, the oil warning light came on and told me to add a quart. I called Justin and asked him about it and he very quickly and with little compassion said it may be the sensor (these vehicles do not have dip sticks). “They tend to go bad on high mileage cars." So I stopped, added half a quart of oil, and the light went off. I got home, threw cardboard under the car to see if there was a leak, and the next morning… oil. The following day I got the car in the garage, looked underneath, and the whole oil cooler, oil pan, surrounding frame, and transmission head were caked with old oil. Also, the sub frame was covered in rust. Now I am not a certified mechanic, but I’ve been working on cars my whole life and I can say with 100% certainty, any novice mechanic, let alone, as Justin called them the, “highly knowledgeable guys”, in Trimax Auto’s shop, would have clearly seen that oil leak. They sold me the car anyway and Justin flat out lied about it. When I confronted him with the issue and asked him how they could have missed something so obvious he told me, “Well Mr. Paul, I don’t personally inspect the cars”, as if that absolves him of selling an unsuspecting stranger a vehicle not in the condition he represented it to be in. He told me I could bring the car back, have his shop guys look at it, and they might, emphasis on might, do a repair and split the cost with me. I decided to take the car in locally to have the leak diagnosed and sure enough the leak was coming from the oil cooler and the mechanic made a point to show me the multiple parts of the frame/sub frame which were covered with rust. I contacted an attorney and was told because I did not have a witness when I asked about leaks or rust it would become a, “he said she said”, situation which would severely weaken my position in court. So, I was stuck. I sent Justin the invoice from the shop and he agreed to pay half for the diagnostic and half for the part. $111. Icing on the cake, when I got the plates in and went to remove the temporary tags, I discovered Justin used the wrong size bolts (both width and length) to attach the tag. Not only did he break the license plate bracket ($130 OEM replacement) but he drove the bottom bolt so deep he chipped the paint through to the panel. You would be hard pressed to find a place less caring about you or your possible future headaches once they get you to sign paperwork. I implore you to take the car to another mechanic shop and have them inspect the vehicle. Selling cars with no mechanical issues is easy, results in a happy customer, and a 5 star review. Lying to your customers when you know the car is broken and will need repairs within miles of it leaving the lot is also easy for people like Justin and the owner of Trimax Auto. Beware.

Kris And Steve were able to help me out when I suddenly - Lemmy

Kris And Steve were able to help me out when I suddenly found myself needing a vehicle. Both were friendly and easy to deal with.

DO NOT BUY FROM THIS DEALER! I purchased a car from this... - maynaalee

DO NOT BUY FROM THIS DEALER! I purchased a car from this guy in June 2012. He informed me that he performed an oil change on the car, but the oil he put in was the wrong type. It seemed like he got some sealant from Home Depot and tried to seal the headlights closed to prevent moisture from getting inside. The wheels had to get re-aligned. The only key he gave me was valet key. He gave me no key with a remote. But the most dirtiest thing he did was not disclose to me that the car had been in an accident! THIS GUY CANNOT BE TRUSTED! I REPEAT, DO NOT BUY A SINGLE THING FROM THIS GUY!

Good Customer Service - dove

Walter and his staff have been courteous and willing to make my car-buying and car maintenance experience as pleasant as possible. He thoroughly explains the points I need to make good car-buying decisions.

Crook! I don't recommend you buy from Wally's Wholesale - carfreak

The owner is a genuine con man. Tried to buy a truck from this guy. Discovered he was covering up previous rust on the vehicle by painting the frame and then having someone drive it through mud. BUYERS BEWARE!.

Awesome car buying experience! - Russell

My wife and I went to look at a truck that was listed online. When we arrived at the dealership we were greeted by their sales associate Mr. Dennis who was very knowledgeable and friendly. Long story short, they met all our car buying needs and I definitely would recommend them to my friends and family. Thank you White Horse Auto Sales!

Billy Spencer was very helpful. - djssls757

Billy Spencer was very helpful. He showed my grandson the car he wanted and made the deal work. Only issue was, I wish he had warned me about insurance on a Dodge Charger for a 20 year old young man. I would definitely call him again.