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Great dealership. EmployeesWere great and very helpful.... - Marie Eggart
Great dealership. Employees
Were great and very helpful.
I bought a car and they were great to deal with. They have even called
To check everything was alright and if I had any questions.
Always impressed. Very efficient, friendly, accommodating... - Minidanemama
Always impressed. Very efficient, friendly, accommodating and responsive. Thank you Justin! The service department is well worth the drive- we live in Yakima and they are very accommodating and helpful! Thanks!!
Service Department Rocks - TrevorW
Back in mid October I brought my 2012 Mini Countryman S All4 in for routine maintenance. That morning, I got error codes that all the tires were under-inflated, likely brought on by the temperature. I came in for an afternoon appointment and planned to wait in the lobby and just work on my laptop. The lobby is your typical Mini dealership lobby with great snacks and drinks and beautiful bathrooms. Lo and behold as slammed as the service department is that day, they are unable to start work on my car, so they comp me a loaner of a 2018 Mini Clubman and promise to have the car done the next morning. (it's worth noting that Brandon Gloeckner was my service advisor).
The next morning I get a call from Brandon that my car is all ready. I head over in the loaner (which was awesome, and a great sales tactic) and settle up for the bill. Six services were performed on my car and the bulk of the cost was labor. Services performed were: Brake fluid flush/refill/test, replace microfilter, fuel injection service, coolant system service (vacuum drain, fill, bleed, hose inspection, refill), tire rotation/brake inspection, engine oil service (2L of Mini Synthetic).
This all ran me a steep but reasonable 633 dollars with tax. 404 bucks in labor, which I don't even argue with anymore. Be honest. Good mechanics get paid well (as they should). Do you want a guy who is paid 15.50/hr working on your very complex car? Me neither. Total parts amounted to 138 bucks. A cursory web search indicated to me that the part costs were nearly identical to what I could buy them for.
Fantastic service and I will continue to get service on my vehicle here until it becomes unfeasible to do so.
Thanks to reach to me I can’t say something else... - laranar
Thanks to reach to me I can’t say something else different but,when I got home I discovered the trunk where is the spare tire always flood of water why they didn’t tell me that? and the windshields were broken
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!