52 Washington Toyota Service Centers

One of my wheel center caps popped off after I had my... - Ethomas2566

One of my wheel center caps popped off after I had my tires rotated at foothills Toyota. The service manager, Randy, found one in their inventory (at no cost to me) and set it aside for me. The service staff tapped it on and also checked and tapped the other center caps to be sure they were secure. Another example of foothills providing outstanding customer service. Note to other dealerships: this is how you cultivate customer loyalty for life. Many thanks to Randy and the service staff in particular and foothills ownership and management in general. You all rock! Eric thomas

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

Exceptional service. - bcalder

Exceptional service. Made good on all issues. Professional and friendly. Brian Piper and Jesse treated us with respect and were sensitive to our needs.

The Service Department is outstanding ! - skirkpa777@comcast.net

The Service Department is outstanding ! My service advisor, Marius Wilson-Settle is so knowledgeable, helpful and caring. He guides me through every step. Danica checks me in so nicely and, after the servicing, walks me to my car ! Also very nice and helpful are the assistant service manager and the staff at the information desk. Thank you to everyone at Larson Toyota of Tacoma !!

Three months, thousands $, cars in worse shape, had to... - Buffy

Three months, thousands $, cars in worse shape, had to tow it out of there for its own safety when you catch them lying to your face they act like that's normal business practice.

Service manager Bob took time to review with his - litecasa

Service manager Bob took time to review with his technicians for seat covers my Camry.

A very helpful staff and great customer service. Thank... - colden

A very helpful staff and great customer service. Thank you to Jesse for helping me. Car was serviced on time and quickly, with no issues.

Searched the entire United States for one particular... - Scot

Searched the entire United States for one particular part. Finally found this part, and it was the last complete set in the entire United States. Toyota of Puyallup actually had it in stock to my surprise. Dealing with the parts manager exclusively from 1800 miles away, Eric made everything happen. I received my parts, nothing was damaged and everything was exactly as expected. All of this happened over the phone. The guys in the parts department were awesome, honest and very real. I am ecstatic that they were able to get me the parts that I needed. They are the kind of people that you want to do business with. All of those guys deserve a big fat raise. Working with honest people makes me want to continue doing business with them and that’s how it should be, no pressure. old-school customer service, it’s the way business should be done. Can’t complement the parts department enough. If you are a Toyota car guy, and you’re not afraid to have a conversation about parts, I would highly recommend these guys if you are in the PNW.

I will never bring my cars to Renton Today Service. - mm

I will never bring my cars to Renton Today Service. They are thieves. exactly what it is. They will rip you off. they will charge $250 diagnostic at least for no reason. an easy money for them to take. If there is not start I will give it. they don't deserve even one star.

Summary: - AVOID JT Medrano. - Jeff G

Summary: - AVOID JT Medrano. He's not only ripping you off; he’s genuinely malicious. - Watch out for "Misc. Charges" on your invoice. You can get them removed. - Don't believe anything you see in the work order. Things marked as "critical concerns" are not at all critical concerns. I called to have my car towed to Toyota of Seattle for a diagnostic test. I authorized a $195 charge over the phone. 1. Extortion After the diagnostic test results came back, JT Medrano from Toyota of Seattle threatened to charge me with a $350 car storage fee if I did not authorize $1316 of "further diagnostic tests." He said he wouldn't charge this fee if I did agree to authorize the further diagnostic tests. Plainly and simply, this is extortion. On top of this, JT Medrano smirked as he made this threat. (The $1316 was only a part of a $6295.41 work order, and only one item for $72 in that work order was actually related to the issue with my car.) 2. Unauthorized bogus 3% charge When I received the invoice for the initial diagnostic exam, the amount was more than I authorized over the phone. JT Medrano secretly added a 3% "Misc. Charges" to the bottom of the invoice. JT Medrano did not mention the charge, and the charge is not explained on the invoice itself. I understand that it is common practice for dealers to add superfluous and deceitful charges like this, but it is not acceptable when I had authorized a specific amount over the phone. As far as I can tell, JT Medrano is the only member of the staff who has been called out specifically in negative reviews, and he’s been called out multiple times.

I had a terrible experience with the service department. - NBG

I had a terrible experience with the service department. They like to nickel and dime you. I am purchasing a new car next month and I'm afraid to buy one there just because of the service department.

Its great until you bring your vehicle there for repairs. - starprin

Its great until you bring your vehicle there for repairs. Our Dodge Ram has been sitting there for NINE MONTHS! 9 months and barely any communication! I was patient for the first SIX months, I am no longer patient. We begged for communication so we could at least know what was going on! It is sitting with part of the motor on the front seat with DUST! I am angry and I will be contacting a lawyer! I would give negative stars if I could. This is beyond horrible customer service.