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Worst experience ever will not recommend they messed my... - Niko Quiles
Worst experience ever will not recommend they messed my skid plate up blame it on me and would not honor their word on replacing it for free when I received my car back in the condition I did not bring it in & owner yells at his customers and will not let them explain themselves
My experience at nissan’s service was incredible and it’s... - Ce90508
My experience at nissan’s service was incredible and it’s all thanks to jerry dowell, you all need to give that man a raise , so polite, very understanding & helpful.
I had my 5000-mile service done on my 2019 CRV. Greg was... - Prisscott
I had my 5000-mile service done on my 2019 CRV. Greg was very helpful, personable & professional, and I was in & out in under an hour. Service was great, and my car runs like a dream. (Of course! It’s a Honda.👏👍)
Bad service! No sense of urgency. They said a 20 minute... - Racheal
Bad service! No sense of urgency. They said a 20 minute repair but we were sent away with broken part 1 1/5 hours later. They had no standard newer common part not in stock. They knew we were on a 14 hour road trip. Had to get the Manager. No one even apologized.
Larry Simmons Honda Run Around - NoMore
The service department ruins this dealership. Service department employees can be very rude and condescending toward customers. The reviews tell the story - sales earns high ratings while service ratings are very poor. Read the positive ratings with CAUTION though, some of the 5 star ratings (as of today) are from current and former employees or their friends/family (check the Facebook links) which is a deceptive way to boost your online ratings. We purchased our car new from this dealership several years ago and that process was good, but now we have problems that should be easily resolved but Larry Simmons continues to give us the run around. We will be buying a new car soon, but not Honda, Mazda, or VW because we never want to be forced to go to Larry Simmons again for any service problems.
Service Center - DwayneV
Had a problem with courtesy pickup/drop off service while our car was getting serviced. The service center is very friendly and efficient and this was the first time my wife and I have ever had any problems there. Joe Urse immediately took steps to make sure it would not happen again to anyone else, took good care of us and even followed up with a call to us the next day to make sure we were satisfied. Although unfortunate problems sometimes occur its all about how you handle the problem and fix it. Thank you! The mechanic work is top notch and the dealership really cares about their customers.