Excellent service - Patty
This is by far the best dealership I’ve ever been to. The friendly staff and the amazing cleanliness of the entire place is absolutely unreal. Superb service at its best!!! So glad I bought my truck there🙂
I am totally into reducing my carbon foot-print, I... - Jazz
I am totally into reducing my carbon foot-print, I believe that it is up to our generation to save our planet.
Ok so I am outside of the "normal" thinking in a coal mining, mountain State!....LOL
I wanted a hybrid car, great on gas, good for the planet, tax incentives, I want one! Unfortunately I am a widowed Lady in my early 40s, when I asked about hybrids in "other" showrooms I was disrespected, looked down on and laughed at.
Even in the 21 century, some auto dealers don't seem to understand the meaning of good manners or respect. I won't name the dealers but needless to say my buying experience was not good, until I when to Charleston Lincoln-Mercury.
Jeff Frampton was great, his knowledge of the Hybrid Mercury Milan was impressive, however I could not get the payment that I needed. :-(
Jeff explained that what I wanted and what I could afford were different, he carefully showed me the problem, I owed more on my Nissan than it was worth? Thanks C&O Motors! Jeff took the time to show me auction prices for cars sold just like mine, I saw the black book value, he shared information that no other dealer has. After Jeff explained everything I realized my dream car was not going to happen. :-(
Along comes Mr. Rob Hart, a nice "British Chap" who turns out to be one of the owners of Charleston Lincoln-Mercury. Wow, I'm not use to such attention! Rob told me he thought he could locate a hybrid factory car, which means a car that is nearly new.
Heck, I don't care if its got a few miles. Within 24 hours Rob found me an 8,000 mile Hybrid Milan Premier. This car was much better than the new one in the showroom, it had a factory sunroof and navigation. Best of all, it was $70.00 lower than my target payment.
Thank you Jeff, and Good job Rob.
My recommendation is if you are looking to buy a new or used vehicle, Give Jeff or Rob a call, they are good people.