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GMC Terrain Diesel - Griddy
Everyone at this dealership is top notch. From Tom in sales to all the way to owner Steve. After trying to get get what i wanted for a new vehicle (in title) at my local dealership. They hew and hawed too long, so tired of it, I went to Clason in Lacrosse. They had 2 there to test drive. In short , i loved it . They found one exactly like what I wanted and had it there in short notice. I absolutely love it . Everyone there treated me so nice . I tell everyone I know . It was sure worth the trip. Like i said everyone (and i did get to meet everyone, thanks to Steve the owner) is awesome to deal with. I had my first Service the other day. Hats off to the service department you guys and gals are great. Ill be back in for my next service. There waiting room is the best one i have ever been to. Ive been to a lot of dealerships and theirs is the best .Keep up the great service to the community .
Eh... - lorax123
They washed the car I was buying and left it outside to freeze so after I signed everything and went to drive it, it was frozen and wouldn't let me move. Also when I was looking for a "cheaper" car there was only one, that was a sad selection. The financer Jason lied and said I had no choice and needed to buy their powertrain warranty, found out that wasn't true so I canceled it. Had to take the car back 6 times in 1 month because the engine light kept coming on again and again. They eventually got the problem fixed. The other sales manager made me cry on my 5th visit when I tried to tell him I was upset, driving an hour every time 6 times total. But oh well! Its fixed now and I hopefully never have to go back. Got a good car and finally running good.
Bought a 2001 Pontiac Grand Prix GTP from them in August... - RobertHammen
Bought a 2001 Pontiac Grand Prix GTP from them in August of 2001. Had no problems with the sales part of the experience (was a GMS price deal). Have had few problems with the car, but it did experience an HVAC system failure which made it difficult/impossible to keep the windows defogged. Took it into the dealer, they swore they couldn't find anything. I picked up the car and drove it for 10 minutes and it fogged the windows - drove right back, they made excuses. Left again after the windows cleared, fogged up in 10 minutes, went back to the dealer. Sat around for an hour, trying to talk to the service manager, until he finally relented and sent a tech (Carter) out with me, which resulted in a 5 minute trip with the tech agreeing with me that there was a problem. Asked GM for rental-car reimbursement, since my other GM car was in the shop at the same time and we had no transportation. GM approved, said drop the rental-car receipt off and Wilde would reimburse you. Nearly three months later, after much calling of Pontiac/Pontiac calling the dealership/the Pontiac rep admitting that Wilde had lied to her about "the check being the in the mail", and after I filed a complaint with the Better Business Bureau, I received a check from Wilde. I'll never set foot on their lot again and strongly suggest any potential customer look elsewhere. Worst. Dealer. Experience. Ever.