Out for their own benefit only - Anonymous
Over the last year I have spent ~$10,000 on repairs at this dealership only for my problems not to be fixed and the dealer claiming more repairs were needed. On multiple occasions, the check engine light came on while pulling away from the dealership after the car was reported to be fixed by them. Each time, this led to more repairs needed and more cost with zero willingness to be accountable on their end for poor quality of repairs. This is without a doubt the worst customer experience I have ever had in my life. I felt completely mislead and taken advantage of. Audi has lost a customer for life due to my experience with Audi North Shore.
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
I brought my 21 year old B5 into this dealership for some - MadAudiMan
I brought my 21 year old B5 into this dealership for some help with the ignition. I had accidentally snapped the plastic replacement key off into it before getting the opportunity to have new keys cut -- this is because a set of two from the dealer (who is the only licensed business to order keys from the factory in the entire area) is nearly $500. I tried 3 different locksmiths to get the broken portion out of the ignition to no avail, and ended up having to get my car towed using roller blocks as it was stored in underground parking with the steering rack locked. I had maintained constant communication with a service advisor there, informing them of my intent to have the car delivered, and explained SEVERAL TIMES what the problem with the ignition was.
I returned to them about a week after this to get something I needed out of my car and they were able to look up who I was to fetch my key to let me in. I was asked upon this visit "what's wrong with the car" which I found odd, but brushed off since the man who helped me was not primarily my point of contact throughout the process.
Two more weeks go by with no contact whatsoever from them, I try calling my service advisor numerous times asking for an update in good faith and either get sent directly to their voicemail, or do not receive a return call. This is the first time that I went in to the dealer and learned that they had actually not even inspected my car, despite it being 3 weeks. They attempted then to insinuate the extremely professional individual that helped me with towing, had dropped my car off to a renowned dealer without even so much as mentioning the car was there, despite it being done during the middle of the day. Based on the fact that I myself had to help the tow driver and have worked in automotive before, I know this is a disingenious claim. They would have needed at least 1 - 2 people's assistance based on the way that it was parked in their lot space, and that the B5 is not a light car.
The meat and potatoes of all of this is that despite the absolutely horrible customer service and lack of urgency whatsoever, they still expect to charge $1100 for the repair bill, on a 21 year old car which I bought for $500. This has cost me time, money and placed unnecessary stress on me as, at the time of writing this, I am slated to begin a new job on Monday.
Any time I call the service advisor I get the typical run around and deflection of "oh we're short staffed" ( I have seen with my own eyes full staffing in their service advisor department), "I was just about to call you" ( I called and left many unanswered voicemails asking for status), "Oh the parts just came in 30 minutes ago, but it will take until Monday afternoon to fix" (I looked up how to actually replace the ignition, and it takes about 20 minutes).
Stay away at all costs unless it is absolutely manufacturer required that you patronize this stealership.
I won't name names, but am incredibly disappointed and angry with the "service" I have received to date.
Because I had recall work done and didn’t spend my own money - Barry
Because I had recall work done and didn’t spend my own money.... why should they do us a courtesy of putting on a spare tire for free? That is what I feel Andrew was getting at... I was out of state so we didn’t need all are vehicles so good time to get a couple recalls done. My wife and young kid took my car in the night before to drop off car. The way there they got a flat. Unfortunately they didn’t know how to change that flat tire. My wife did write a note to them about the situation and called. Andrew called my wife at 9:30AM and told her she needs to pay 30.99 to have spare tire put on. My wife was polite telling him the situation about me being gone and they didn’t know how to change it. She got no sympathy from Andrew or an “I’m sorry that’s what we have to charge”, not a word. She was offended and it was rude for him not to say anything to her just “its 30.99”.
Now when I got back and talked to Andrew he told me they charged that because they had to take a jack out of the shop in the rain and snow. I said “was it snowing when they opened?” They open at 7AM it was a light mist then no snow. Regardless he said “would I work for a half hour at my job for free?” I told him he got paid and yes if I see someone on the side of the road with a flat I would and have helped them for free. Then he said we have to charge for everything even if they help someone take off one lug nut which I know is a lie from other people (my grandpa) that had them do miner stuff no charge, probably because he spent lots of money there. I asked him if someone comes here and spends a lot of money are you going charge for that probably 5 minute job, then he interrupted me! “How much did you spend here, how much?” It was recall work, they made money off it. Fuel module update, Airbag inflator kit but I guess not enough of my money. I asked him how much they made off the recall and he wouldn’t tell me, very unprofessional. Not the first bad experience with Andrew but it will be the last no matter how far I have to travel!! Andrew also told me at the end of this all he actually gave me a deal because it took a half hour and he only charged m for 15 minutes totally contradicting what he said before about having to charge for the work they do and really a half hour for putting on a spare!! It takes me 10 and I’m no professional!
This complaint is not about the money, but about principal, and poor service. This is not the first time I have had a poor experience. Good customer service and going out of your way to be personable, and understanding are simple things that make people want to spread the word about a great business.
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
Marlita has always been a great person to work with! She... - kariwilsmann
Marlita has always been a great person to work with! She explains things to me so I understand them and is very honest about my options. The service department has always been very accomodating with my needs and their time and efforts are greatly appreciated!!!
Fantastic Service & Facilities! - natoo1234
I've been so happy with the service department at Zimbrick European! They've worked on my SUV a few different times and all the employees have been so accommodating and great to work with! This last time when I came in for a repair my warranty company was being extremely difficult to work with, and Matt was incredibly helpful taking care of the issue and making sure the repair was done regardless of my issues with the warranty company (and at a very affordable price!). I rarely take the time to write reviews, but I wanted to make sure to this time after that exceptional customer service!
The facilities are also always so nice. Being able to drop your car off and pick it up inside the building is such a luxury when the weather's bad. The waiting area has a large selection of complimentary refreshments, and I LOVE that they provide such high quality complimentary loaner cars so I can still look presentable driving for work while my car is worked on. They're not necessarily going to be the lowest cost that you can find for service, but for me all the other benefits always easily make it worth it to come back to them for service every time! I would highly recommend them!
Mike Weaver is a very dishonest service writer and a... - jeffreysommers2
Mike Weaver is a very dishonest service writer and a liar! run from Zimbrick. garbage experiecne!