3 Genesis Dealers near 02184near 02184

Genesis of Framingham completely failed me. - jsongkyoon

Genesis of Framingham completely failed me. Waited a week for a valet pickup, rearranged my life -- then got a last-minute call telling me to drive myself. No apology, no respect. Then spent over a month fighting for answers, only to be told "staffing shortage" like that excuses everything. No accountability. Worst customer service I've ever experienced. Genesis calls this "luxury"? Laughable.am

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Zero stars. - Meghan

Zero stars. We purchased a GV80 in 2024 and have had five significant vehicle issues requiring service in the first 11 months of ownership, and many smaller issues throughout this time. Wait times for service were extensive; the car was returned with issues unresolved; and clear vehicle issues that arose suddenly were claimed to be "operating as designed" - including the rear climate controls changing the front climate settings, and the seat belt alarm continually dinging after a passenger has exited the second or third row. I do not recommend Mirak Genesis for quality, safety, or service.

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What a pleasure it was working with the sales manager Jay - AnonymousK

What a pleasure it was working with the sales manager Jay Singh at Genesis Braintree. Upfront and honest, you don't see that in the automotive world today. We were in and out within 45 minutes! Love my GV70, will be sending my family and friends over to See Jay very soon!

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