1 Lexus Dealer near 12110near 12110

My wife and I were customers of New Country Lexus since - JNDCIC1

My wife and I were customers of New Country Lexus since 2012 and as a result of the service manager Patrick, we turned in our leases and want nothing to do with the Lexus brand. We had leased a total of 8 vehicles and would have leased again as my lease was up 4/1/25 but as long as Patrick is employed there we want nothing to do with the Lexus brand or New Country. I have never dealt with someone as unprofessional as Patrick and fittingly I found out he was previously at KIA. His actions may work at a Kia dealership but I don’t pay for a brand like a Lexus to be treated rude and unprofessional. I have told my experience to hundreds of people and will continue to tell and the two general managers at the dealerships my wife and I just leased our new cars at couldnt believe the story and were thankful as we are now customers of Keeler BMW and Northeast Acura. The part of the story that really surprised me was the poor response of the GM Jared Wilson at New Country Lexus. When I originally spoke with Jared he assured me he would take care of the situation and all he did was ghost me. Jared showed his true colors which shocked me as he always portrayed he was a caring and honest person. Shame on me for trusting him but not surprised. I see they are building a massive dealership on Route 7 you would think they would stick by the mantra the customer is always right. I have been in the customer service business for 35+ years and if I treated my clients like Patrick treated me I would of been out of business decades ago. Shame on New Country and Patrick.

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