2 Jaguar Dealers near 18702near 18702
I wrote a review a week ago as to my experience. - geraldskresge
I wrote a review a week ago as to my experience. I want to right a follow up to be fair. The previous review was exactly what happened and i would not take that down. However i want to let you know that i finally was able to speak with the General Manager. He looked into the events and immediately got back to me. He apologized and stated how it would be handled from that moment on. He did exactly what he stated he was going to do. His timelines were followed through and ultimately they replaced the torque converter and the car is running smooth at this time. I always tell my customers don't judge me on a mistake, rather judge me and my staff on how we handle the mistake. I will do the same and will state they handled it respectfully.
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Had my 2000 S-Type towed to Bennett Jaguar in Allentown... - Gene B
Had my 2000 S-Type towed to Bennett Jaguar in Allentown after it let me sit. Was told the car needed a whole new fuse box because of corrosion causing short, plus blown diode in fuel pump circuit. Cost for new box would be $7000.00 because it came with wiring harness for the entire car. This did not include labor. I had the car towed home and my inspection as an electronic engineer showed no corrosion in the fuse box and the diode was not blown. After purchasing a maintenance manual I diagnosed the problem as a bad fuel pump. I replaced the fuel pump and fuel filter at a cost of $120.00 and the car runs fine. Cost for dealer non-diagnosis $233.20 plus $120.00 to get the car hauled home.