6 Genesis Dealers near 19090near 19090

Simply put. - Carlprayjr

Simply put. The service waiting area, customer service and showroom are AMAZING. I couldn’t wait to see this place live and in person.

I had one of the most frustrating dealership experiences - Josecruz797

I had one of the most frustrating dealership experiences I’ve ever encountered with Burns Buick GMC / Genesis of Cherry Hill. From the start, communication was inconsistent, slow, and unprofessional. I was a serious out-of-state buyer ready to move forward on a BMW 8 Series. All I asked for was a basic walkaround video and confirmation of the vehicle’s condition — something any dealership should provide without hesitation. My requests were ignored for days or weeks at a time, passed between different salespeople, and always met with vague promises that someone would follow up. They never did. By the time someone finally responded, the pricing wasn’t competitive based on the CARFAX retail value or market comps, especially considering I was dealing with the added costs of an out-of-state purchase. Despite me making it clear that I was ready to finalize the deal if the vehicle’s condition checked out, they never provided the video or the simple information I requested. After dragging the process out unnecessarily, I eventually got a generic email that “the car is no longer available.” Complete waste of time. If this is how they treat serious, qualified buyers ready to spend real money, I can only imagine how they treat customers after the sale. Completely disorganized, dismissive, and unprofessional. I would never consider doing business with this dealership again.

Extremely disappointed with this dealership. - jobiggs24

Extremely disappointed with this dealership. There was a deal agreed to with Sales Mgr Cat Verbich approx 2:45pm 9/4/2025 for a CPO 2021 GV80. Was told I would receive a call for a deposit and finance app. I waited and waited. Cat left at 4pm that day and no one called me. I decided to call in the morning and Cat was off for the day. I was told that the initial salesperson would be in at noon so no one involved with the deal was available. I asked if I could just leave my deposit until someone was available. It was at that time that I was informed that the car sold around 5pm the previous night. I was furious. How could the car sell when a deal was reached and there was record of it once the person on the phone looked into it. I did everything I was supposed to and feel completely let down, frustrated, angry. The car buying process is already draining and frustrating without experiences like this. This car was mor than $6k cheaper than any other CPO in the nation with this color/trim combo. Completely unbelievable.