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Genesis of Cherry Hill
Marlton, NJ
222 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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222 Reviews of Genesis of Cherry Hill
September 03, 2026
The worst dealership for service ever! And I've dealt with dozens i the past. After servicing my car my 2024 GV70 they had a valet return it to me. In doing so the driver went thru a toll And I've dealt with dozens i the past. After servicing my car my 2024 GV70 they had a valet return it to me. In doing so the driver went thru a toll and he did not have an EZ pass. Nor did my car. A week later I received a bill from EZ pass. $50 fee & a $4.50 toll. After FIVE phone calls to Cherry Hill Service, to no avail, I went to Genesis Corp customer service. Th next day I got a curt text from the Service GM that they are "investigating" After 4 days of "investigating", I got another curt text saying that they are sending me a check for the EZ pass fee. That was TWO WEEKS AGO & STILL NO CHECK! This dealership cares NOTHING about their customers. Buy & have your car serviced by them If you want to be ignored & have nothing but headaches. More
by Archerlionllc
Employees Worked With
Service General Manager
February 25, 2026
What can I say we didn’t even go in to buy a Genesis but another used car. The service we received from Rocco Colangelo and our sales manager Ben Trotenberg was top notch. Ben worked hard for us even though another used car. The service we received from Rocco Colangelo and our sales manager Ben Trotenberg was top notch. Ben worked hard for us even though our credit was not the best to get us a vehicle that we truly loved. The professionalism makes this dealership stand above others in the industry More
by krowe.ams
Employees Worked With
Ben Trotenberg, Rocco Colangelo
January 13, 2026
I just took delivery of my 3rd GV80 from Genesis of Cherry Hill. Working with Joe Stuper could not have been easier. I look forward to working with him again in the future. Cherry Hill. Working with Joe Stuper could not have been easier. I look forward to working with him again in the future. More
by rdevecka
Employees Worked With
Joe Stuper
December 18, 2025
My salesman Benjamin Trotenberg was excellent. Ben was very helpful, patient, friendly, and knowledgeable. Overall a great experience! Ben was very helpful, patient, friendly, and knowledgeable. Overall a great experience! More
by docpros
Employees Worked With
Benjamin Trotenberg, Joseph Narciso
December 12, 2025
I had a fantastic buying experience at Genesis of Cherry Hill. Ben Trotenberg is a salesman who is very experienced and knowledgeable about the product he is selling. He made the buying process seamless. I Hill. Ben Trotenberg is a salesman who is very experienced and knowledgeable about the product he is selling. He made the buying process seamless. I would highly recommend this dealership and especially, Ben Trotenberg. More
by robbmark
Employees Worked With
Ben Trotenberg
November 13, 2025
I just leased a 2026 Genesis GV70 at Genesis of Cherry Hill. I typically loathe the car buying experience. But, this time was different. From the sales team to the finance team to the car delivery process Hill. I typically loathe the car buying experience. But, this time was different. From the sales team to the finance team to the car delivery process, everything was professional, timely, consistent and respectful. Ben Trotenberg was outstanding, honest, extremely knowledgeable and responsive. I would highly recommend Genesis of Cherry Hill. More
by rschwartz
Employees Worked With
Ben Trotenberg
June 27, 2025
I had one of the most frustrating dealership experiences I’ve ever encountered with Burns Buick GMC / Genesis of Cherry Hill. From the start, communication was inconsistent, slow, and unprofessional. I was I’ve ever encountered with Burns Buick GMC / Genesis of Cherry Hill. From the start, communication was inconsistent, slow, and unprofessional. I was a serious out-of-state buyer ready to move forward on a BMW 8 Series. All I asked for was a basic walkaround video and confirmation of the vehicle’s condition — something any dealership should provide without hesitation. My requests were ignored for days or weeks at a time, passed between different salespeople, and always met with vague promises that someone would follow up. They never did. By the time someone finally responded, the pricing wasn’t competitive based on the CARFAX retail value or market comps, especially considering I was dealing with the added costs of an out-of-state purchase. Despite me making it clear that I was ready to finalize the deal if the vehicle’s condition checked out, they never provided the video or the simple information I requested. After dragging the process out unnecessarily, I eventually got a generic email that “the car is no longer available.” Complete waste of time. If this is how they treat serious, qualified buyers ready to spend real money, I can only imagine how they treat customers after the sale. Completely disorganized, dismissive, and unprofessional. I would never consider doing business with this dealership again. More
by Josecruz797
Employees Worked With
William J. Smith
May 27, 2025
Best dealership I ever experienced Young Ben was so helpful because I am old and hard to get a handle on all the buttons Great car ,best ride ever and I have driven some large cars helpful because I am old and hard to get a handle on all the buttons Great car ,best ride ever and I have driven some large cars More
by Sam
Employees Worked With
Ben
