I contacted Doral Acura Tue 6/3 about purchasing a - Katie Ransom
I contacted Doral Acura Tue 6/3 about purchasing a vehicle I found online. What followed was a week of incompetence, lack of communication, complete unprofessionalism, & shady ethics.
I was promised information on the vehicle all day Tue & Wed- it didn’t arrive until late Wed after I repeatedly followed up. All I wanted was a video of the car since I am not local. Once I decided to move forward, the finance manager sent a link for a $500 deposit, stating it would be refunded Friday. From there, it only got worse.
Thur, I tried contacting them all day to finalize the sale. I didn’t hear back until 7p- only to be told no one could help because he, the finance manager, had taken the day off. I find it hard to believe a large car dealership can’t sell cars if he happens to not be working but okay. Fri late morning, I followed up again- I’m in sales and no one would ever have to try this hard to give me their business. The purchase contract was finally sent- with the wrong price. I pointed it out, & a corrected version was sent- this time with new errors: that I was purchasing accessories that I hadn’t agreed to (& via text when questioned, he told me I’m not getting accessories) & further, said there was no deposit paid. When I asked about the deposit, I was told it was never taken- I sent my credit card statement showing the pending charge by them and a screenshot of the original payment confirmation that I took when it was made. He told me he’d look into it, & I signed the docs.
The entire purchase process lacked any guidance, clarity, or care. No communication. No “congrats” or “thank you” after completion- not even confirmation I officially owned the car. I had to message the sales guy myself just to confirm the purchase was completed & that there was nothing further to do or sign.
Days later, on Mon, I still hadn’t heard from them about my refund, so this time, I sent proof of the *completed transaction of money going from my account to Doral Acura, listed right on the bank statement- the finance manager continued claiming there was “no record” of the deposit & stopped responding altogether. I followed up again today (Tues) about it & he claimed he would normally receive an email confirmation of a deposit & he didn’t, so he has no proof I made one-despite me providing actual proof. He stopped responding again so I let him know that I’ve since had to dispute the charge with my bank & his response was ‘good, cause they have no record’. Worth mentioning that 50% of his short texts the entire time, that I had to constantly follow up to get, contained typos- not the most of professional impressions.
Now I’m genuinely worried about the condition of the Range Rover I purchased1 which I’ve never seen in person- after witnessing how poorly they’ve handled everything. I have zero confidence that it will arrive in the “like new” condition they promised.
Do not give these people your business. If you do, never pay a deposit- even if they ask- because they’ll deny ever receiving it. Go through every document they send you with a fine-tooth comb. This dealership is not professional, not responsive, & absolutely not trustworthy.
Update 7/30- may be getting a lawyer involved. The car arrived with a deep scratch across the entertainment center- something I asked about & it was no disclosed. Repair will cost $2-3k- I’ve been advised to request a credit from them. I have the vehicle condition convos in writing. Now, nearly two months after I bought the car 6/6, they’re claiming the deal isn’t final due to missing insurance info & VIN inspect- info they should’ve gotten long ago? I’ve already made a payment on the car. The temp plate expired 7/8 & I haven’t been able to drive the car legally since. They haven’t mailed me a new one so I can drive my car, that’s I guess not my car? I had to dispute my deposit through my bank- they never refunded it. I called & emailed the manager who responded on google- never heard back. Fraudulent.
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