We went to Register Chevrolet on 2/9/26 to look at a 2026 - stephenstanforth
We went to Register Chevrolet on 2/9/26 to look at a 2026 Silverado.
We met with a salesman named Nick, reviewed a truck we liked, and had both of our trade-ins evaluated. We were presented with a worksheet showing numbers that worked for us. Nick said the next step was completing a credit application.
After our credit was run, Nick returned and said they had “made a mistake” on the worksheet and that one of our trades hadn’t been listed properly — meaning they could no longer honor the deal.
No manager came out. No real explanation. No attempt to resolve it.
Running a customer’s credit before verifying deal accuracy is unacceptable. Credit pulls affect your financial profile, and that should never happen unless the dealership is confident in the numbers they present.
This felt misleading and extremely unprofessional. If there was an error, it should have been caught before pulling credit.
Be cautious — this experience left us feeling like our credit was used as leverage after the fact. Not how business should be done.
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