Avoid this dealership! - LinsNBob
Avoid this dealership! One of the worst customer service experiences I’ve ever had. I felt like just a number or $ sign and the people we dealt with at the dealership, Shawn and Haley P., seemed like robots. Just talk and no follow-through.
Recent update: Camping World replied to our review and asked us to reach out to them by email. We did and they have never responded.
We were in contact with them trying to work out a deal for a few days, as we were very interested in a certain RV. Shawn and Haley P. told us 3 times total over the phone and by text that we would be contacted if someone was interested in buying the RV. Not true!!
We texted one morning that we were driving down 6.5 hours to look at it. Haley said she was off but we were welcome to stop in. We called later in the day to confirm that we could see the RV and we were told it was sold. We were shocked! Why did Shawn and Haley say they wouldn’t sell it without contacting us first?
If they wouldn’t contact us like they said they would, then they should have told us to put down a deposit to hold the RV. Shawn mentioned about putting down a deposit on the phone and that it would even be refundable if we didn’t want to buy it in the end, but we decided to not put down a deposit because they said they would give us a call if someone wanted to buy it, sort of give us “first dibs.” If we had known they would sell it anyway like words don’t matter, then we would have put down a deposit. Lesson learned there on our end. Some salespeople don’t mean what they say.
Their excuse was that they weren’t there at the dealership the day it sold. Not good enough!
When you say you’re going to let a customer know if someone else is interested, then do it!
They also knew that we drove down from South Carolina, so when they weren’t working that day, they should have told the other sales people to contact us if someone was interested in buying it.
We were never offered an apology, and the manager, Shawn, never reached out to us either, after he personally told us over the phone that he wouldn’t sell it without contacting us first.
All about the money and no care for people.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In