One star is too darn high, need negative stars. I outline my problems in the partial extract below from a letter sent to them on their website and Corporate Camping World’s website. No response, which is expected considering the service I was given. I informed them I would be making a review. They obviously do not care when Corporate won't even respond. I am out about $2700 now fixing things that should have been taken care of prior to my purchase, or after it. And, since writing the letter we have found more problems. So sad I did business with this outfit.
Camping World of Ocala
ATTN: Business Manager
14200 US 441
Summerfield, FL 34491
I purchased a 2006 Jayco 38RDQ from you a few months ago. The one, if you remember, the tech had adjusted the front far too low after installing a 5th wheel hitch in my Ram dually 3500. The 5th wheel struck my truck bed rails gouging the underside of the 5th wheel overhang in a 270 degree circle when I drove home. I had to return for repair (if repair is the proper adjective) and you spray painted the gouge with a color not matching the 5th wheel body color. The gouges remain clearly visible and unsightly. I was also informed I would be reimbursed for my gas for this return trip. I was not. Though you did implement the “repairs” as I sat for many, many hours in your waiting room for something that should have taken on an hour or so.
The company that stored my 5th wheel can verify this is the first time we took it out of storage since purchase.
So now we are on the road for the first time, delayed for those few months due to a serious heart issue resulting from military service in the Vietnam War. And, as your Salesman was aware of, I am a totally disabled military veteran. .
Well, we did make it to our first campsite in Georgia but were having problems with the air conditioner. It blows fine in the living room area, but is a complete failure thru ductwork to the rest of the 5th wheel. It is about 90 degrees outside, close to that in most of the inside of the 5th wheel, and I am trying to deal with it along with stitches in my chest from my heart procedure and other health issues. Because of the outside temperature and inability to cool the interior of the 5th wheel, my wife had to sleep on the couch and I with my dogs are sleeping on the living room floor in the only area with some cooling.
The refrigerator was on for 11 hours in an attempt to get it ready for our food storage and, hey, the freezer is finally cold after that long period of time but the lower half is only slightly cool. We’ve had to buy ice and put our food in coolers to avoid spoilage.
A few weeks before we departed on this trip and while the 5th wheel was in storage I attempted to lower the rear landing gear to assist with stability during strong storms. I found one landing gear completely stuck (it was bent) and remember the service person at your facility commenting he had a problem with it but it was fixed. It was not and I had to purchase a complete pair of rear landing gear apparatus (could not find a match of the bad one), for over $300.
The grey water monitor panel has one button that does not work. Was this 5th wheel drained before I purchased it? I can tell you the water storage tank was full because I curiously opened two outlet valves before leaving on this trip and it poured water on the ground for at least 15 minutes from the two valve outlets. After sitting for such a long time, I am sure I am going to have to disinfect the tank before we can use water from the tank.
Upon arrival here our first campsite I hooked up the cable to the 5th wheel outlet. Guess what? No connection available and when I looked under the tv stand area there is a tremendous mess of wires going to nowhere.
As we started the initial leg of our trip I also noted the side running/brake lights were not working and found both bulbs were blown. Obviously not checked during your inspection.
Arriving at our fourth stop and final destination I located an RV repair company that is willing to do on-site work. Today, he fixed part of the problem with the air conditioner. The ceiling bracket had been installed backwards and also had no filter. Though somewhat improved after properly installing the ceiling bracket, there is very little air cooling to the central portion of the RV with none in the bedroom area. So, a second air conditioner will need to be installed in the rear portion of the RV and it has been ordered. Meanwhile we wait on parts delivery and I and my two faithful companions sleep on the floor.
The commode leak could not be repaired because parts are unavailable for the discontinued commode. A new commode had to be installed.
The lower portion of the refrigerator was 22 degrees above normal operation according to the repairman.
I noted the RV is not level and appears to be higher in the front than prescribed 5 1/4" of hitch maker.