I want to start by saying the salesperson I worked with - Joel J.
I want to start by saying the salesperson I worked with was great — helpful, responsive, and easy to talk to. This review is not a reflection of him.
Before coming in, I called ahead and was told the dealership was slow and that I would be taken care of. Since the dealership is right down the road for me, I decided to stop in and take a look at a few vehicles.
I have been test driving a number of vehicles recently, and I made my situation clear from the beginning. Throughout my visits, I explained multiple times where I was in the buying process, and I was still encouraged to come in. The team was very accommodating at first, which I genuinely appreciated, and I made a point to thank them and acknowledge my situation.
I was able to test drive a couple of vehicles and everything was going well. However, when I was about to look at another vehicle, a sales manager pulled my salesperson away to assist a different customer who had just arrived to purchase. I completely understand prioritizing a sale, but what didn’t sit right was that no one else stepped in to continue helping me. When I asked if someone else or the manager could assist, I was told they were too busy and asked to come back another day.
That experience was disappointing, especially after calling ahead, being transparent about my situation, and already spending time at the dealership. It felt like once I wasn’t an immediate sale, I was no longer a priority.
What concerned me even more was that, in their public response to my review, my personal situation was referenced — something I had only shared in a private conversation. I did not feel that was appropriate.
Overall, I understand how busy dealerships can be, but the lack of continuity in service and the handling of personal information led me to take my business elsewhere.
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