Very disappointed. - doby86
Very disappointed. Our family has been buying vehicles here for going on 25 years. Had a Ford Motorcraft battery bought from them a couple years ago that is still covered under the 36 month free replacement. It recently failed and tested bad cell. Hauled it the 80 miles to them and parts guy said he can’t do anything without a receipt even though he knows darn well it came from there and it shouldn’t matter anyway since it’s a Ford battery with a nationwide warranty. I would understand if something appeared out of place in addition to not having any receipt, but it even still has the date of manufacture on it which proves it’s inside of the warranty period and being a long established customer should help I’d think. It’s 2024, people don’t carry paper receipts around for their batteries from 2 years ago. I’ve not been to a business in 15 years that doesn’t have every transaction stored under the customer name on their computer anyways. It’s sad they were willing to throw away so many years of past and future purchases simply over a battery that’s under warranty still. I was just getting ready to buy a new bale bed pickup before year end too. Called the next nearest dealer to me upon leaving the building and they said bring the battery in, no problem to warranty, they would stand behind it. I felt bad for raising my voice upon leaving, but the parts guy couldn’t help but make a comment when I turned to walk away with my bad battery (which in their defense I’ve never had happen with the folks here before.) I think it’s maybe time for him to find a different job. What a bunch of nonsense to get out of warranting a battery. All good things must come to an end I suppose and we’ll simply be doing business with Ford at a different dealership. Don & Ray Pearce
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