14 Ford Dealers near 62838near 62838

Do not use this dealership, as they will damage your - Rns0613

Do not use this dealership, as they will damage your vehicle while assessing it. Took in my 2023 dodge challenger to see about trading it in, while assessing Drew at Pilson Ford drove my vehicle, and parked the vehicle on a parking block, damaging the front bumper, by ripping the front lip off the bumper, and ripping the underguards off the underside of the vehicle. Dealership refuses to help on trade offered 17k for trade when it was booking for 23k. I’m sure because they knew they damaged the vehicle. The “owner” has commented that they wanted an estimate from a body shop, I was denied that by Drew, and told IF I wanted it fixed, I had to take my vehicle back to them. I refused, why would I trust a dealership that’s damaged my vehicle already?

So easy to work with. - Darla@home

So easy to work with. Very accommodating. Not pushy, took time to explain everything about the car. Would not hesitate to purchase another auto from them.

Excellent Experience - Jsstone_13

The experience at this dealership was the best I have ever had! Great service and no pressure and very easy to work with!!! I would highly recommend this dealership.

Many of us have had bad buying experiences. W/Ken... - Daniel Jackson

Many of us have had bad buying experiences. W/Ken Johnson, not the case. He patiently eliminated any objections. Down to earth, laid back yet attentive/assertive. One who strives for the customers best interest and long term relationship. Refreshing.

very helpful staff. - clintonomohundro

very helpful staff. they have stayed in contact with me about the trucks i have been looking at on line. just haven't been able to make it up there yet

Lost My Trust and Future Used Car Business - A_Bell

I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it: - I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change. - I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected. - I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice. - When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me. - With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak". - I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue. - Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal. - I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise. I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.