Do not buy a vehicle from any Napleton dealership. - SamS5Prestige
Do not buy a vehicle from any Napleton dealership. I purchased a vehicle from Napleton Off-Lease in xx. Peters, Missouri, and the experience was a prolonged series of broken promises, inadequate remedies, and a final settlement that left me significantly short of the protection I was repeatedly told I would receive.
The vehicle was sold with a non-working A/C system that required Audi to replace the evaporator. Napleton also overfilled the oil, forcing additional work at Audi. After months of back-and-forth with dealership staff and their Deputy General Counsel, I was promised a Platinum Plus-level vehicle service contract (or equivalent coverage). Those promises repeatedly fell apart. The specific Assurant Platinum Plus product was no longer available. Substitute options were presented as comparable and then proven not to be. Audi-brand coverage was offered and then clarified to be far shorter in term and mileage than what had been discussed. After extended delays and multiple revisions, Napleton’s final position was a one-time $7,000 cash payment, in exchange for a full release.
I accepted under those circumstances because I wanted the matter to be finished. That $7,000 was substantially less than the cost of securing comparable long-term warranty coverage on an Audi of this type. The settlement was also supposed to include a permanent “Do Not Contact” designation. Despite that, I later received an unwanted call and voicemail from a Napleton service manager. Their explanation was that a third-party Google review had somehow become associated with my contact information and the employee did not check the DNC status. Despite admitting fault, they claim that it doesn’t violate our settlement agreement.
Throughout the process, communications were slow, positions shifted, and earlier commitments were walked back. If you value clear communication, follow-through on promises, a vehicle with proper maintenance performed, and a resolution that protects you after the sale, look elsewhere. I will not do business with Napleton again and I recommend that others carefully consider the same.
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