Rear brake service was performed here on my 2019 Ford - Evan W
Rear brake service was performed here on my 2019 Ford Transit. Less than 8,000 miles later, while driving on the highway, the rear axle bolts came loose and the vehicle required an emergency repair out of state.
The nearest shop to where the failure occurred found that multiple axle bolts were missing and noted the axle was extremely close to detaching. They explained that this type of failure should not occur under normal circumstances following proper brake service. On this vehicle, the rear axle bolts must be removed for brake work, making that the last time they would have been touched.
I was stranded on the road for nearly a week while arranging repairs, incurring significant expense and disruption.
I contacted Performance Ford of Moab in July to request a warranty review and provided documentation. In August, I was told the issue had been escalated to ownership and that a response was forthcoming. Despite multiple follow-ups since then, I have received no response at all. It is now nearly January.
Mistakes can happen, but the lack of communication and refusal to engage on a serious safety-related issue was extremely disappointing. I would have strongly preferred to resolve this directly and privately.
I would not recommend having your vehicle serviced here.
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