No hassle dealership. Ask for Amberlyn! - Nick
Pre-Sale:
I have been searching for a new truck through cargurus and in the Phoenix area (where I live) for about 4 months, before I found Vegas Motorcars. I was in the market for a 2017 Ford Superduty F250 Diesel 4x4, fully loaded with all of the bells & whistles, low miles, and in like-new condition. I called every ford dealership within 100 miles of my house, visited 4 of them, spent several hours in negotiations, only to walk out on them because of the typical games that are played at most dealerships. False promises, not honoring ad prices, dodging, ignoring, or deferring specific questions, most tried sneaking in extra fees like window tine, nitrogen in the tires, paint protection, etc in addition to buying up their loans, inflating interest rates to make money on the financing.
Then I found Vegas Motorcars... I sent an email on a Saturday evening requesting more information about a truck they had listed online. Monday, I called the dealership around 11AM, and was greeted by my salesperson, Amberlyn. I mentioned said my name and that I was following up about the truck. She knew immediately who I was, and confirmed that she received my request for information and was working on it -- and informed me the truck was still available. She sent the information to me as promised, and I started asking several more specific questions about the vehicle. After a few phone calls and emails, I called in again and (an owner?) Charles picked up. It was the one time I called and Amberlyn wasn't available. He offered to help, so I started firing off a ton of questions regarding financing, where to get the best rates, cash vs finance, as well as some of my concerns about buying a vehicle that was not in my home state, and how that taxes would work etc. He was answered all of my questions. It was comforting to know that even though I was Amberlyn's customer, Charles was still happy to help as if I were his. So, I asked him to hold the vehicle for me, and I paid a non-refundable deposit to hold the truck for 7 days (They extended it to 10 days since it was Thanksgiving week.) A very nice gesture of good faith from the dealership. You don't see that very often, especially with vehicles in high demand. Within 5 minutes of placing the deposit, Amberlyn sent me a copy of the receipt. Since the deposit was non-refundable, I was a bit nervous and had an onslaught of detailed questions about the truck and transaction, and Amberlyn addressed everything to the T. We exchanged probably 10+ emails over the course of Thanksgiving week. She was very responsive and detail oriented the whole way through. Her communication was very reassuring, as I began the process of buying a very expensive truck. By end of business Tuesday, most of my questions were answered and Amberlyn had performed everything from a visual inspection, checked engine hours, checked all the lights, and verified warranty information. She understood that it was difficult for me to make such a big decision sight unseen, and emailed 4 videos of the truck's interior and exterior, started the motor, and went through some of the truck's features and technology packages in the truck.
Transaction:
She confirmed the cost and provided a simple breakdown of the out the door price. I booked a flight from Phoenix to Las Vegas that Saturday, and mentioned that I would be driving home from their dealership if the test drive and a quick inspection went well. She prepared the truck and all of my paperwork before I arrived at the dealership. We spent more time on the test drive than it took me to sign the papers! Impressive.
In my opinion, having the right sales person is almost as important as finding the right car. Nobody wants to work with someone who uses sleezy sales tactics, dodges questions, or says "I don't know." Amberlyn works hard for her customers and I would recommend you ask for by name if you're considering buying a vehicle from Vegas Motorcars. She worked in the finance department prior to sales, so she was able to handle the entire transaction from start to finish. Impressive!
Post Sale:
The truck seems to be in great condition. It's fully loaded, the interior and exterior are in great condition, and the truck was sold to me "as advertised." I drove the truck home to Arizona. I did have two vacuum/breather hoses that were disconnected and made a little mess. It may have happed during detailing or service, and doesn't seem to be a defect with the truck. I forgot to get a copy of a document, and Amberlyn took initiative to contact me on her day off to let me know that she would send it out on Monday. Monday came and the document arrived as promised! My experience with Vegas Motorcars was extremely positive. Amberlyn was able to inspire confidence in my purchasing decision from out of state. I took a gamble with Vegas Motorcars, and won with Vegas Motorcars!
Thank you Amberlyn and Vegas Motorcars for the fantastic purchasing experience!
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