Blindsided and completely duped by Winn Kia of Fremont. - Janaina A
Blindsided and completely duped by Winn Kia of Fremont.
I was told the LoJack was pre-installed and could not be removed, so I had no choice but to pay for it. I’ve since learned that was false—it could have been easily removed. I’m now out $1,800 because of their misleading information.
My car also has a matte finish, and no one explained how fragile and high-maintenance it is. Scratches can’t be buffed out, washes must be touchless or hand wash only, and they still won’t remove things like sap or debris. I’m left with a delicate car that cannot be properly cleaned unless I go to a specialty shop.
I let the manager know about my experience, and while he has offered to talk, I don’t trust them and want everything in writing. So far, they have provided no resolution.
I deeply regret buying from them and feel completely taken advantage of. Do yourself a favor—drive farther to another Kia dealership. Stay far away. This crosses the line from pushy car sales into outright misleading and deceptive sales practices.
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