0 stars. - valerie
0 stars. Very sleazy business practices from the folks on the buying team.
We looked to sell a 2018 Ford Fusion, we filed a request with Kelley Blue Book where we outlined what we were experiencing with the vehicle (overheating + check engine light on). We were reached out by Steven’s Creek Nissan who, after test driving and reviewing the car with two different employees, made us an offer. We signed all the papers, wrote out a check to cover the remainder of the loan we were responsible for, and left.
10 minutes later they called and told us they had hooked up the car to the computer and realized it had a deeper issue and would not be moving forward with a deal they had already made.
The following day we came to chat with the manager, Mac, who was incredible rude, condescending and dismissive. He accused us of lying and saying we did not what was wrong with the vehicle because it showed a previous scan (true, it had been scanned that day by Acura when they took a look. No one told us what was wrong with it). He called me “aggravating” because I was calling him out on his shady business dealings. He talked over us, interrupted, and had a nasty attitude once it became clear to him we had reasonable concern/questions. Needless to say, he was quite an unfortunate person to do business with.
Honestly, I’m shocked a dealership can do business like this. They did not do their due diligence before making us an offer, and their mistake (which Mac agreed was their mistake) ends up costing us. It felt very predatory and super sleazy. I wish we had been less trusting. Do not take your business here.
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