2 Buick Dealers near 95304near 95304

5 Visits, No Fix, No Communication I had a very poor - Bobby

5 Visits, No Fix, No Communication I had a very poor experience with the service department at Tracy Chevrolet. I brought my vehicle in multiple times for the same issue and it was never resolved. What made the situation worse was the lack of communication throughout the entire process. Calls consistently went straight to voicemail, messages were not returned, and getting a simple update was extremely difficult. I was told multiple times that I would receive follow-ups from both my advisor and management, but those calls never came. At one point, I was even told I would get an update while the advisor was present in the background, yet no one ever followed up. It also became concerning during my visits that there was a lack of consistent technical understanding of the issue. Based on what I was told directly by workers in the shop, most of the training is done through in-house or online programs, with very limited formal training. Given that my issue remained unresolved after multiple visits, this did not inspire confidence. After multiple unsuccessful repair attempts and no resolution, I had to contact GM directly. GM could not get a hold of anyone at Tracy Chevrolet and grew frustrated as well due to the repeated failures to fix the issue. Overall, this was a very frustrating experience. Poor communication, lack of accountability, and no resolution after multiple visits. I would not recommend Tracy Chevrolet for service.

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I negotiated a lease with Thompson Chevrolet Buick GMC - Amin

I negotiated a lease with Thompson Chevrolet Buick GMC over a two‑week period. The finance manager sent me three written lease agreements, all showing the same residual value and terms. Based on these documents, I completed a credit application and scheduled a pickup appointment. After approval, the dealership informed me that the residual value they had used in all three agreements was incorrect and rescinded the deal. This occurred after my credit was pulled and after I had turned down other offers. The dealership had multiple opportunities to identify the error before sending repeated agreements and running my credit. This experience was unprofessional and caused unnecessary inconvenience.

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