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Terrible Customer Satisfaction I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpos I am sitting in the waiting room (GLENN FREEDOM DODGE) as I write this. My appointment for my oil change was 8:30am but it is 9:45. What is the purpose in making an appointment when they do not uphold their end? I have other things to do today. I feel like they simply do not have customer satisfaction in mind. I feel they only care about you when you are about to purchase a car from them. I think a lot of dealerships exhibit the same behavior. Stay away from this one. More

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Do yourself a favor and get another quote!!! I had scheduled my Grand Cherokee for recall work, and that work went as planned and was fixed to my satisfaction...as far as I know. However, we had I had scheduled my Grand Cherokee for recall work, and that work went as planned and was fixed to my satisfaction...as far as I know. However, we had a secondary problem that I asked them to investigate and give me a quote on. Now, I suppose that anyone can quote anything, and it is our choice as a consumer whether to agree to the terms, but I was shocked when the price came back. So I took my JGC to another Certified Jeep Dealer and had them diagnose and quote the work. They gave the same diagnosis, however quoted the job $1000 less than Glenn. So as I said in the title, get another quote or just save your time and go elsewhere. More

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Poor leadership and oversite. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. He needs oversee his service department a lot better than he does. Service here is the worst I have ever seen. No respect for their customers at all. It is smile, sell them a car, wave good by and hope to never see them again. Just look at the review score of 1.8. If that doesn't say something, the owners are blind. Dealer Rater should blacklist this dealership for the good of everyone. More

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