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Dishonest Salesman, finance man and used cars sales manager all told us our family member would get referral money for referring us to their dealership as they Salesman, finance man and used cars sales manager all told us our family member would get referral money for referring us to their dealership as they advertise (he had bought a car there a month prior). We are told now it doesn't count because we didn't use the same salesman. Its been 2 months and it's not about the money but principal. We literally confirmed 5 times. UPDATE just got the check and it was dated for 10/26 but we've been told for a couple months we wouldn't get it ? Said family member did not get their license plate/tags for 3 months, they had to send him a second temporary it took so long. We also had a fix to be done on the car that was put on our sales ticket that our buy was contingent upon. They have ignored my calls and transferred me all over the dealership with no answers and no fix. I guess we will have to have them pull the contract we all signed saying it would be fixed. More

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Dont get lied to!!! Purchased a car 2014 toyota that i was told over and over that was not wrecked. The paint bubbled and chiped when i took it back to show they told me Purchased a car 2014 toyota that i was told over and over that was not wrecked. The paint bubbled and chiped when i took it back to show they told me your 2 month warranty has passed but i brought this to their attention before it was. Now they wont help and basically told me only way to fix the problem is to myself pay to get painted or trade in for a car that costs $10,000 more than my original purchase. Did they help?? I think not. Assume every purchase from them an as is purchase. More

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Be aware of hidden charges I'm from out of state. Made what I thought was a good out-the-door price on a new vehicle. Made the 4 1/2 hour trip (my choice), stood around for an I'm from out of state. Made what I thought was a good out-the-door price on a new vehicle. Made the 4 1/2 hour trip (my choice), stood around for an hour, finally got into the finance office. Financing earned me another $1000.00 rebate. I noticed the finance officer added another $40.00 to the out-the-door price. Explained as "that's something we charge everyone and it got you a lower interest rate". 4.89% - really! Signed the finance papers, another 1/2 hour I'm back on the road. When I received my payment book from Huntington Bank, I went on line to set up my account for payments. I noticed my principle balance was $199.00 more than I signed for. Contacted the bank, they said contact the dealership. Dealership acted like they didn't understand it and told me to make my first payment and it might correct itself. What? After numerous calls to the bank and dealership, the bank says the dealership got the $199.00, the dealership says the bank got it. Huntington Bank has now escalated this to the corporate level for an explanation. All I know is - there is an extra $199.00 floating around out there that no one is claiming. I know who paid it! $199.00 on a $20,000 - $30,000 - $40,000, most people probably wouldn't notice. I DID! Let's say they do this on 1000 vehicles - That's $200,000 no one knows what happened to. It's not so much about the money, just the fact that they somehow stuck another $199.00 onto a negotiated deal and no one can explain it to me. Still waiting to here from the bank. Bottom line is: the bank was able to add $199.00 to a signed finance contract. Next call is to Chrysler Credit to alert them of this practice. More

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Service department needs to be SHUTDOWN!! This service department is a joke. The staff is arrogant and aloof. They act like the are knowledgeable and have a tendency to speak down to customers This service department is a joke. The staff is arrogant and aloof. They act like the are knowledgeable and have a tendency to speak down to customers. However, they are unable to fix problems. There is a complete lack of professionalism and ability throughout the entire department. They should clean house and start fresh with the staff of close the service at this dealership. More

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Reputable dealership They did ok. I liked the salesman, David Rovinelli. I was disappointed in that we kept requesting an interest rate and couldn't get it. I went with ot They did ok. I liked the salesman, David Rovinelli. I was disappointed in that we kept requesting an interest rate and couldn't get it. I went with other financing but, overall, felt appreciated, by the staff. I will shop there again. I would ask for David, if I go. More

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Easiest buy The best buying experience I've had so far. Everyone was helpful and accommodating. From the time I drove in to the sales lot, I had someone helping The best buying experience I've had so far. Everyone was helpful and accommodating. From the time I drove in to the sales lot, I had someone helping me right away. I had my new car in less than 2 days. They worked diligently to get me the van I needed. Thanks, Glenn's! More

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Lied and ripped off my gf This dealership soft sold my girlfriend on a car and did not let her know everything that they presented her. They lied through the whole process and This dealership soft sold my girlfriend on a car and did not let her know everything that they presented her. They lied through the whole process and were just plain nasty through out the entire ordeal. Stay away from this dealership. More

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Johnny Cox I have been working with Glenns Freedom for years and have never had anything but a positive outcome. The whole service dept has went out of there way I have been working with Glenns Freedom for years and have never had anything but a positive outcome. The whole service dept has went out of there way to take care of me. More

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They took advantage of me Explained that the car they were trying to give me was not my car, was made to take anyway, stating it was my car. I no longer have Chrysler on my sid Explained that the car they were trying to give me was not my car, was made to take anyway, stating it was my car. I no longer have Chrysler on my side in door frames, now it is in my garage locked in park and have no way of getting out. More

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Very Rude and Poor Customer Service!! I took my Jeep for an oil change on a Saturday morning. 3 HOURS LATER i was finally able to get an explanation on what was going on. In the middle of I took my Jeep for an oil change on a Saturday morning. 3 HOURS LATER i was finally able to get an explanation on what was going on. In the middle of them updating my computer/navigation/radio system they said it crashed and their reasoning was "this just happens sometimes". I was given a rental car and was told it would be 2 weeks to get a new replacement for my system. When i picked up my jeep the radio had problems that did not exist before i took my jeep to be serviced. I called for 2 hours and could not get anyone to answer my calls. Finally the next day i spoke with a service advisor and as i was telling him about how no one had called me back his response was "well if it makes you feel better no one called me back yesterday either". I was furious . I finally got in contact with the service manager, Gary and he was as rude as the service advisor. He could care less about the fact that they had messed my brand new jeep up not once but twice and his response was "i am sorry you are not satisfied". These people do not care about customer service whatsoever!! I have since been in contact with dodge customer service over this. Do not buy from them and do not let them work on your vehicle!!!!! More

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