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Franklin Sussex Auto Mall

315 State Route 23
Sussex, NJ 07461

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4 Reviews of ... ...

July 26, 2018

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"Everyone went out of their way to help"

- Jons62

My salesman Kevin Swartz was very helpful getting me the car I wanted and everything was taken care of in one visit and I drove home in my new car

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Yes

Other Employees Tagged: Kevin Swartz

June 15, 2018

Dealership Rating

"Won’t Own Their Issues"

- Frustrated.

One of the worst experiences ever. This place is just wretched. What started off as a positive has just been a cluster-f&$@ since. Three weeks in after making a deal, my truck is ruined (water damage) by some contracted installers they hired. You take the vehicle back to repair again and a week later it still leaks. Now their answer is to go the the installers directly so they are not the middle man. There is still no registration from sales so I can’t drive it “legally.” Any follow up from sales? Nope. Not even when you ping, call, or email them. They ask you 2 weeks later for a paperwork to do the transfer and you give it to them. Then they wait a week until i contact them to say oh we don’t have it because it was in the sales rep’s junk folder. Then a week later, they lost the paperwork again and had to resend it. It’s been over a week since the tags and registration expired. No calls from the general manager when you leave messages to call, email, or voicemails. DO NOT BUY OR SPEND ONE PENNY HERE!!! They don’t care about the customer no matter what bull they try to tell you. Find another dealer, ANY DEALER. Even if there is something on this lot that you like, go to another dealer and have it transferred there. This entire place is the stereotypical used car sales guy your parents warn you about....except they are doing it on new vehicles.

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No

February 13, 2018

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"Every encounter with this place sucks"

- ALlie

I bought a new lease a few months ago and since that day I have yet to have a positive encounter at this place. The day I bought my Jeep was awful. I sat 6 hrs waiting to close the deal with finance. Once I got in, the entire deal was different than what I had previously agreed on 6hrs earlier with my salesman. They always have to stick it to you. No one was helpful with this and no one seemed to care. Fast forward three months later. My radio stops working. At first I thought maybe my free trial for Sirus ran out but then I tried XM and still same thing. It would play for 20 seconds and the whole system would shut off. I made an appointment for 2 days later to get it serviced. When I got the the dealership that day the guy at the counter said- before even having the vehicle looked at- nope no problem with it everyone is having the same problem sirus is updating the system should be fixed by tonight. No one thought to call me. The dealership sent out no emails explaining the defect. No one apologized for the inconvenience. Two days later it still doesn’t work. Im so frustrated with the lack of respect for their customers. I spent $38000 on a Jeep and I can’t even get an ounce of respect out of these people. Shame on them and shame on the managers training them.

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No

October 04, 2017

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"Amazing service and quick!"

- Taylor

I was inquiring about a jeep they had on the lot. They were quick to get back to me within 24 hours and by the end of the next business day I was driving off the lot in my new jeep!

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Yes

Other Employees Tagged: Will wallace

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