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My experience began in the fall of 2021, when I had purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This i purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This is when I decided to trade in the vehicle elsewhere and cancel the extended warranty(contract #V0799402) with Nissan of Stockton; i.e., this is that part when THEY WOULD OWE ME MONEY. So the process started with me signing paperwork--a "service contract cancellation request form"--with the finance department; I was told I'd receive a check on or before 4/23/23. But when that time came and went without receiving a check, I started to feel like something was wrong. Funny thing is, the dealership did not contact me at all. No status update. No apology for the delay. Nothing. So I took the initiative to contact them, only to find out that something was indeed wrong. Apparently, in order to cut me a check and mail it to me, they needed a certain document--indicating I had refinanced and was released from liability--from the company I was initially financed through. How nice of them to inform me of this, right? So I provided the document and was assured I'd be receiving the check in about a week. Well, 2 emails, 3 visits, and 25 phone calls later--I STILL HAVEN'T RECEIVED A CHECK. To me, it feels like the dealership is hoping I'll get so frustrated that I'll just give up and go away; but instead, I'm using this review as a recourse. I would encourage others who've had a similar experience to do the same. More

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Purchased truck from them at the beginning of February and still have not received license plates. Stockton Nissan failed to smog the vehicle before they sold it to me. They do not return phone calls, so and still have not received license plates. Stockton Nissan failed to smog the vehicle before they sold it to me. They do not return phone calls, so I was forced into paying for a smog out of pocket. When you do get a hold of them they lie and say they’ve completed their part and submitted information to DMV. I’m currently driving around on an expired temporary plate and have to waste my time going to DMV to obtain a temporary operating permit. More

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