I had a very frustrating experience with MINI of Fort
Myers while attempting to purchase a CPO vehicle remotely.
I was required to wire the full purchase amount before being provided final paperwork,
Myers while attempting to purchase a CPO vehicle remotely.
I was required to wire the full purchase amount before being provided final paperwork, which meant I had no opportunity to review the documents in advance. After payment, I discovered discrepancies in the tax amounts -- what I paid did not match what was reflected on the official paperwork.
I reached out multiple times for clarification but received no response from the finance manager. The only time I was able to speak with someone about the documents was when I was patched into a call initiated by someone else, and instead of reviewing the issue and my concerns, the transaction was immediately canceled.
We escalated the matter to the General Manager and had multiple conversations. While he expressed a desire to resolve the situation and acknowledged there may have been an error, no meaningful effort was made beyond returning the funds, and no clear explanation of what occurred was provided.
At no point did the General Manager reach out to me directly by phone; communication we me was only conducted via email, and my communications are well documented.
I do want to acknowledge that I later learned the General Manager made an effort behind the scenes to reach out to another Sonic Automotive dealership to help facilitate the transaction. I appreciated that and did call to thank him.
However, it is important to clarify that throughout this process my communications were calm and courteous, and simply focused on understanding and verifying the documentation before signing. The only interaction that was not professional was with the finance manager, who declined to review the documents and then immediately shut the deal down after concerns were raised.
The core concerns remain unchanged -- incorrect paperwork, mismatched tax amounts, and an inability to obtain clarification when reasonable questions were asked.
The combination of inconsistent documentation, lack of communication, and how concerns were handled made this a very disappointing experience. I would recommend caution, especially for out-of-state or remote purchases.
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by DS
Mar 28, 2026 -
MINI of Fort Myers responded
Thank you for your feedback.
We want to clarify that our team followed the standard out-of-state/remote purchase procedures for Certified Pre-Owned vehicles. Those procedures require full payment before final title and registration documents can be processed. We communicated these requirements
during the transaction.
We acknowledge the customer became frustrated and, at times, was not courteous in communications. While we strive to assist every buyer, respectful interaction is expected. After the discrepancy was raised, we escalated the matter to our General Manager, Bob
Cooksey who investigated promptly, and returned the funds to resolve the situation in 24 hours.
We stand by our process and actions in this case. If the customer would like a calm, constructive review of the transaction and the out-of-state purchasing steps, we remain available to help.
Bob Cooksey
Sonic Automotive
Mar 30, 2026 -
DS responded
I do want to acknowledge that I learned this afternoon that the General Manager made an effort behind the scenes to reach out to another Sonic Automotive dealership to help facilitate the transaction. I appreciated that and had intended to update my original review to reflect that effort.
That said, I would like to clarify a few points from the dealership’s response, as my experience was different than how it was described. Throughout this process, my communications were calm and courteous, and my goal was simply to understand and resolve clear discrepancies in the paperwork.
The only interaction that felt unproductive was with the finance manager, who declined to review the documents with me and the transaction was then canceled after I raised questions about inconsistencies — despite funds already having been transferred.
While I do appreciate the effort made to assist through another dealership, I also believe it is important that the situation is represented accurately. I was actively trying to have a constructive conversation throughout the process, and all of my communication was handled in writing.
The core concerns remain the same: the paperwork contained multiple errors, the tax amounts did not match what was paid, and I was unable to obtain clarification when I asked reasonable questions prior to signing.
I share this simply so others considering a similar transaction have a clear and accurate understanding of my experience.
Ive bern buying cars for a lot of years and Beth the
saleswoman and the finance department were the best experiences I’ve ever had on buying cars!
saleswoman and the finance department were the best experiences I’ve ever had on buying cars!
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by Bob B
Mar 25, 2026 -
MINI of Fort Myers responded
Thank you so much for your kind words! We are thrilled that Beth and our finance team were able to provide you with the best car buying experiences. We truly appreciate your continued support and look forward to serving you in the future.
Beth was amazing,and extremely helpful guiding me through
my choice to trade one mini for a newer model... THANK YOU BETH!!!
my choice to trade one mini for a newer model... THANK YOU BETH!!!
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by kimriggle66
Service Price Transparency
Mar 20, 2026 -
MINI of Fort Myers responded
Thank you for your kind words! We are thrilled to hear that Beth provided you with exceptional service. We appreciate your business, have a great day!
Purchasing a Mini was a very enjoyable experience.
Beth Monde (advisor) and Steven Moldovan (manager) went well beyond my expectations to make it happen.
Beth Monde (advisor) and Steven Moldovan (manager) went well beyond my expectations to make it happen.
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by Jlnace
Mar 22, 2026 -
MINI of Fort Myers responded
Thank you so much for your wonderful review, Jlnace! We're thrilled to hear that your experience purchasing a MINI was enjoyable and that Beth and Steven provided you with trustworthy support and service. We appreciate your feedback and look forward to welcoming you back for more quality experiences in the future!
Took my car in without an appointment.
Had to update programs. Got me in and out in an hour.
Had to update programs. Got me in and out in an hour.
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by Susan
Service Price Transparency
Mar 22, 2026 -
MINI of Fort Myers responded
Susan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MINI of Fort Myers. We can't wait to see you again, have a great day.
We were looking for a fun car for Florida as we are
seasonal in the winter. We looked at lots of cars but ended with a Mini Clubman. My wife has had 2 Minis in the past so we know they are extremely we
seasonal in the winter. We looked at lots of cars but ended with a Mini Clubman. My wife has had 2 Minis in the past so we know they are extremely well built and fun to drive. We got a goo deal and pulled the trigger. We worked with Beth and she was great to work with.
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by markm
Mar 14, 2026 -
MINI of Fort Myers responded
Thank you for your fantastic review! Our team is dedicated to making sure our customers have a great experience and we are thrilled to have worked with you. Happy driving!
It was very professional and not pushy.
Satisfied with the dealership. Hopefully everything will continue to go smoothly.
Satisfied with the dealership. Hopefully everything will continue to go smoothly.
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by Joycehuss60
Jan 28, 2026 -
MINI of Fort Myers responded
We're so glad that we were able to go above and beyond your expectations! Have a wonderful day!
This dealership goes way over and above all expectations.
They are always friendly and accommodating.
They are always friendly and accommodating.
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by maryjforr
Jan 28, 2026 -
MINI of Fort Myers responded
We're happy you found our staff to be so supportive during your experience here at MINI of Fort Myers.
The administration and finance team ensured that I would
be able to obtain the financing that I needed to purchase my vehicle. The effort they showed made me feel as though they had my best interests at hea
be able to obtain the financing that I needed to purchase my vehicle. The effort they showed made me feel as though they had my best interests at heart. Nicole was very reassuring, and I was glad that I chose Mini of Fort Myers for my automobile purchase.
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by moribenjamin
Other Employees Tagged:
Nicole
Jan 21, 2026 -
MINI of Fort Myers responded
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Dealership is nicely decorated it is very pleasant.
The staff including the sale person Beth Monte, are friendly and helpful.
The staff including the sale person Beth Monte, are friendly and helpful.
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by tcmlam
Other Employees Tagged:
beth monte
Jan 06, 2026 -
MINI of Fort Myers responded
We're happy you found our staff to be so supportive during your experience here at MINI of Fort Myers.
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