MINI of Fort Myers

What a great buying experience- Mini of Fort Myers is the best dealership for people that want a high quality experience loaded with customer service. From our Sales representative Tom to the Finance Manage best dealership for people that want a high quality experience loaded with customer service. From our Sales representative Tom to the Finance Manager Niki, this buying experience was the best one we have ever had! More

Excellent customer service. Easy to deal with. Especially Betzi the salesperson. Bob the General Mgr and Niki the finance mgr Easy to deal with. Especially Betzi the salesperson. Bob the General Mgr and Niki the finance mgr More

The process was smooth and comfortable. Best experience I have had purchasing a vehicle. The staff is knowledgeable, professional and respectful of time and details! From the test drive to Best experience I have had purchasing a vehicle. The staff is knowledgeable, professional and respectful of time and details! From the test drive to the ownership of your new car. If you have never test drove a mini you owe to yourself to visit MiNI of Fort Myers!! They truly take took care of us. Thank you Sam & Nicki More

Sakes person, Kristin, was great and easy to work with, went out of her way to to assist me with whatever I needed. The finance person was quick, and knowledgeable about everything. The exchange of cars wa went out of her way to to assist me with whatever I needed. The finance person was quick, and knowledgeable about everything. The exchange of cars was fast and as easy as I have ever experienced. I highly recommend this dealership. I am very satisfied with the deal I got. More

The sales person, Betzi, was very knowledgeable about the cars and was patient in describing the features. The communication was excellent and we didn’t feel pressured to immediately buy. The purchasing proc cars and was patient in describing the features. The communication was excellent and we didn’t feel pressured to immediately buy. The purchasing process went smoothly. Nikki explained the details effectively. More

This was one of the nicest dealerships I have ever been to. Everyone was so kind and upfront with me. I was in and out in no time. They did not try to oversell me and explained everything to me. I would go to. Everyone was so kind and upfront with me. I was in and out in no time. They did not try to oversell me and explained everything to me. I would go back to them and recommend them 100%. More

The service I received from the Mini dealership in Fort Myers was exceptional. Our Sales Associate, Betzie, was incredibly pleasant and knowledgeable. She truly stood out as the best! I can’t say enough po Myers was exceptional. Our Sales Associate, Betzie, was incredibly pleasant and knowledgeable. She truly stood out as the best! I can’t say enough positive things about her service. . More

We had the sense of coming home after a long holiday. Betsy was just great. Betsy was just great. More

Kristin was great to deal with. The sale went smooth and quick. Nice show room too. The sale went smooth and quick. Nice show room too. More

I had a very frustrating experience with MINI of Fort Myers while attempting to purchase a CPO vehicle remotely. I was required to wire the full purchase amount before being provided final paperwork, Myers while attempting to purchase a CPO vehicle remotely. I was required to wire the full purchase amount before being provided final paperwork, which meant I had no opportunity to review the documents in advance. After payment, I discovered discrepancies in the tax amounts -- what I paid did not match what was reflected on the official paperwork. I reached out multiple times for clarification but received no response from the finance manager. The only time I was able to speak with someone about the documents was when I was patched into a call initiated by someone else, and instead of reviewing the issue and my concerns, the transaction was immediately canceled. We escalated the matter to the General Manager and had multiple conversations. While he expressed a desire to resolve the situation and acknowledged there may have been an error, no meaningful effort was made beyond returning the funds, and no clear explanation of what occurred was provided. At no point did the General Manager reach out to me directly by phone; communication we me was only conducted via email, and my communications are well documented. I do want to acknowledge that I later learned the General Manager made an effort behind the scenes to reach out to another Sonic Automotive dealership to help facilitate the transaction. I appreciated that and did call to thank him. However, it is important to clarify that throughout this process my communications were calm and courteous, and simply focused on understanding and verifying the documentation before signing. The only interaction that was not professional was with the finance manager, who declined to review the documents and then immediately shut the deal down after concerns were raised. The core concerns remain unchanged -- incorrect paperwork, mismatched tax amounts, and an inability to obtain clarification when reasonable questions were asked. The combination of inconsistent documentation, lack of communication, and how concerns were handled made this a very disappointing experience. I would recommend caution, especially for out-of-state or remote purchases. More