Cory at Alfa Service, and Pat as HC Service Manager are
absolutely knowledgeable and professional. Chambers is lucky to have them both. I have had nothing but amazing experiences with these two consummate
absolutely knowledgeable and professional. Chambers is lucky to have them both. I have had nothing but amazing experiences with these two consummate experts.
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by SteveF
Service Price Transparency
Oct 26, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
Steve, we're delighted to know that Cory and Pat have provided you with such great service here at Herb Chambers Alfa Romeo of Warwick. We appreciate your kind words about our team's knowledge and professionalism!
Cory got car in and out same day.
Job well done!
Only complaint is service light was on I couldn’t turn it off even with my vast experience. Cory said it was $100 fee to shut it off
Job well done!
Only complaint is service light was on I couldn’t turn it off even with my vast experience. Cory said it was $100 fee to shut it off(special tool need). I am a certified technician of most combustible engines! A basic Oil Change should be easily done and service light should be reset by owner. Very tacky surcharge from a person who spent a lot of money on your vehicle. 99% of people that buy Maserati take it to you for service wealthy people don’t change their oil. But the true enthusiast someone that understands the vehicle more than the other 99% shouldn’t pay for such a basic feature. sorry but this is how I feel.
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by George
Service Price Transparency
Nov 07, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
George, we appreciate your feedback and are glad to know Cory was able to assist you efficiently. We understand your concerns about the service light issue and will consider what you shared. Thanks for bringing this matter to our attention. We wish you many happy and safe miles. Respectfully, Neil Ferreira - General Manager - nferreira@herbchambers.com
I just purchased my 3rd Auto from Herb Chambers, in 10
years, ( 2 Leases and 2 New Purchases).
years, ( 2 Leases and 2 New Purchases).
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by Artier126
Oct 02, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
Artier126, We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! We look forward to continuing to provide the highest level of care next time!
Sep 30, 2023 -
Artier126 responded
Creating a Full Service Automobile Dealership begins and ends with its Staff! People are the key to success. It has brought me and kept me at Herb Chambers Cadillac the last 10 Years and will keep me at Herb Chambers Alfa Romeo for the next years. All because of 3 Key People:
A J Pulvie - Service first as the Columns of a successful relationship depends on our “Relationship” which grows from Respect, Listening, Compassion & Understanding.
Andy Luna - Exactly what “Relationship Selling” demands: listening to the customer and allowing the customer to express good as well as not so good feelings.
Jackie Sasso - How can you not love personalization of service. A real firecracker who makes you comfortable and safe during the back end of the Sale.
These 3 people are the reason I come to Herb Chambers for my cars and I would tell the World that if you want me to!
Sep 30, 2023 -
Artier126 responded
Artier126 responded publicly on 9/30/23 9:58 AM
Creating a Full Service Automobile Dealership begins and ends with its Staff! People are the key to success. It has brought me and kept me at Herb Chambers Cadillac the last 10 Years and will keep me at Herb Chambers Alfa Romeo for the next years. All because of 3 Key People:
A J Pulvie - Service first as the Columns of a successful partnership depends on our “Relationship” which grows from Respect, Listening, Compassion & Understanding.
Andy Luna - Exactly what “Relationship Selling” demands: listening to the customer and allowing the customer to express good as well as not so good feelings.
Jackie Sasso - How can you not love personalization of service. A real firecracker who makes you comfortable and safe during the back end of the Sale.
These 3 people are the reason I come to Herb Chambers for my cars and I would tell the World that if you want me to!
I prescheduled my appointment online using the very handy
scheduling tool. I was able to find a “special” for the service I needed and that was super handy, save me some $$ in the process. When I arrived at
scheduling tool. I was able to find a “special” for the service I needed and that was super handy, save me some $$ in the process. When I arrived at the Alfa store I was greeted by Cody for my service appointment. He explained everything they would do for the service, I added another item i needed replaced, which Cody said was not a problem. I was a “Waiter” and the time is about what I expected. The car was delivered very clean. The service order didn’t include the technicians name or I’d have thanked him in this write up.
One item I would like to see, I had an alignment performed and i would have liked to see an “as found” printout and an “adjusted” printout for my records.
I had a great experience at this Alfa store and I will continue to have my car serviced there in the future. Thanks Cody.
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by roguegt03
Service Price Transparency
Other Employees Tagged:
Cody Blue
Sep 27, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
Hi Rog! We're glad to know that our online scheduling tool and service specials were helpful to you! Cody will be pleased to learn about your positive feedback. We'll also take note of your suggestion regarding the alignment printouts - thanks for bringing it up. Looking forward to serving you again at Herb Chambers Alfa Romeo of Warwick!
Poor customer service.
The service center is very unprofessional while they take forever to complete work. The excuse is always so many cars to be serviced, so a bigger ser
The service center is very unprofessional while they take forever to complete work. The excuse is always so many cars to be serviced, so a bigger service center?The last Cadillac I’ll own. Taking my business back to my friends at Lexus of Warwick!!!
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by ThatLexusGuy
Service Price Transparency
Sep 19, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
Thank you for taking the time to share a review. We understand how important everyone’s time is and value each client who chooses our dealership for their service needs. Continually working to improve the guest experience is something we take great pride in. Please know that this feedback is important to us. Please reach out at your earliest convenience to discuss how we can better address your concerns in the future. Sincerely, Neil Ferreira – General Manager – nferreira@herbchambers.com
Quick appointment scheduled
Friendly service throughout
the encounter
In and out fast and easy service
the encounter
In and out fast and easy service
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by damato1955
Service Price Transparency
Sep 12, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
We're delighted to know you had a positive experience at Herb Chambers Alfa Romeo of Warwick. We aim for efficient and friendly service every time! Thanks for your review.
I am always very pleased with the service at Herb
Chambers Maserati. From the purchase experience to the service visits.
Chambers Maserati. From the purchase experience to the service visits.
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by JMF
Service Price Transparency
Sep 12, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
Thank you for the 5-star rating! We're glad to know you've had consistently positive experiences with our team at Herb Chambers Alfa Romeo of Warwick. We'll see you next time! Safe travels!
I love this dealership.
Great people and great service. The management is very knowledgeable, sales people professional and service manager very nice.
Great people and great service. The management is very knowledgeable, sales people professional and service manager very nice.
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by Jeffflath
Service Price Transparency
Aug 30, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
Hey Jeff, thank you for the positive review! We're happy to know you had a great experience at Herb Chambers Alfa Romeo of Warwick. We strive for knowledgeable and professional service every time! Safe travels!
Excellent experience with the service.
Cory is very friendly and responds quickly to various needs. The service is great from all points of view.
Cory is very friendly and responds quickly to various needs. The service is great from all points of view.
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by Mauri7622
Service Price Transparency
Aug 21, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
We're glad to know you had an excellent experience with our service team at Herb Chambers Alfa Romeo of Warwick! It's great that Cory was able to assist you promptly and effectively. Thanks for the review, we appreciate it!
Service was great and staff was very friendly.
I called on Thursday and had an appointment scheduled for Monday.
I called on Thursday and had an appointment scheduled for Monday.
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by Kcasto34
Service Price Transparency
Aug 10, 2023 -
Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick responded
We're glad to know you had a great experience with our team at Herb Chambers Alfa Romeo of Warwick! We strive for efficient and friendly service. Thanks for sharing your feedback! Safe travels!
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