ALANA BERTHELOT
ALANA BERTHELOT at Geaux Chevrolet, LLC

ALANA BERTHELOT | Page 12

SERVICE MANAGER

Geaux Chevrolet, LLC

2020 W Airline Hwy
Laplace, LA 70068

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4.8
152 Reviews
4.8

152 Reviews

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152 Reviews of ALANA BERTHELOT

May 23, 2024

Dealership Rating
Employee Rating

Very displeased with the service! ! I call...left a message! No return call! No phone call stating problem w/vehicle! Car shield notified me about the problem! Took several hrs More

by Pamelapierce65
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: DANIELLE COBURN

May 23, 2024

Geaux Chevrolet, LLC responded

I understand your frustration, however when you dropped off your vehicle at 11:00 am the service consultant explained to you that your vehicle may not get looked at until the following morning. As soon as our technician had a diagnosis the service consultant called your extended warranty company, Car Shield, who denied the repairs to your vehicle. After denial by Car Shield the service consultant called you and went over the diagnosis and you approved the repairs. I have spoken to the cashier about not having your car pulled up when you picked up. That is not normally how we handle customer pickups. In the future if there is no one available to pull the car around the cashier will walk the customers to their cars.

May 22, 2024

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Employee Rating

Service was great and very easy. Everything was displayed to me and knew all the offers I had. More

by ETAFFI71
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Recommend Dealer
Yes

May 09, 2024

Dealership Rating
Employee Rating

It was quick and great service. Everyone was so friendly and helpful. Thanks again so much! More

by ASHLYN.MILLET
Service Price Transparency
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Recommend Dealer
Yes

April 22, 2024

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Very Friendly, helpful and I’m a satisfied customer really nice waiting area , not a very long wait for service More

by IGROW
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DANIELLE COBURN , EARLINE NABOR

April 12, 2024

Dealership Rating
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Lovely people. Took good care of my car and kept me aware of what they were doing. More

by CAROLINE11
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DANIELLE COBURN , EARLINE NABOR, David Hill

April 04, 2024

Dealership Rating
Employee Rating

Geaux Chevrolet has superior customer service. I would recommend them to anybody looking for great service. More

by KEESLAWNCARE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DANIELLE COBURN , EARLINE NABOR

March 27, 2024

Dealership Rating
Employee Rating

Terrible service department. Filled my Corvette with the wrong type of motor oil once. Overfill it another time. Placed the wrong tires on it another time. More

by RBROWN21X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Richard, DANIELLE COBURN, BEN WIGHTKIN , Anthony Onebene

Mar 27, 2024

Geaux Chevrolet, LLC responded

I understand the advisor did not pass along your request to the lube tech that you wanted Mobil 1 oil rather than the AC Delco synthetic which was used in your vehicle on all the other service visits, which as per GM is an acceptable more affordable replacement oil for your vehicle. We drained and refilled the oil with Mobil 1 as per your request once the cashier learned of your request. I apologize for that. As far as the other concern with tires I see where you had tires installed with the former dealership Rainbow in 2019 I hope they made that right for you. We strive to do our best for our customers and hopefully in the future you will give us another chance. I will be more than happy to give you your next oil change on us with whatever oil you request.

March 13, 2024

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Employee Rating

They did a good job and it was a good experience for work on car More

by wbrooks18
Service Price Transparency
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Recommend Dealer
Yes

March 13, 2024

Dealership Rating
Employee Rating

Service is great. A little pricey for an oil change andxtire rotation. I brought my brother there wice in 4 years and they could never get the truck he wanted. But the More

by stpierre7252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DANIELLE COBURN , EARLINE NABOR

March 13, 2024

Dealership Rating
Employee Rating

Great sales and service team! Will definitely be coming back to buy our next vehicle from Geaux Chevrolet More

by JLANGLOIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Richard, DANIELLE COBURN, BEN WIGHTKIN , EARLINE NABOR, Anthony Onebene

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